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Latest Discussions

  • Posted in: PureConnect

    The best option that I can find to be reliable is to create a DNIS-based profile in Attendant (say, with a DNIS of 1000 or whatever will not interfere with your extension plan).  Either set the user to Available, Forward to dial that number, or set their ...

  • Posted in: PureConnect

    ​I think I have figured out my answer. Thank you! ------------------------------ Nicole ------------------------------

  • Posted in: PureConnect

    hi Team, is it possible to store or transfer pure connect interaction recording in salesforce? i recently saw a video related to pure cloud where the call recording were saved in salesforce along with the case? is this possible out of the box or will ...

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