Accepting nominations for the 2019 Customer Innovation Awards until April 5


Get Started

Add a profile picture, share your expertise, and more!
Lots of exciting communities to choose from (Don’t worry, you can join more than one!)
Sign up for a Consolidated Weekly email! Choose your community’s email cadence.
Your inbox is sacred. When do you want to hear from us? What do you want to hear?
Have a question about the community? Want to share some feedback? We're happy to help!

Latest Discussions

  • Posted in: PureCloud

    Keeping 'Not Responding' issue aside, Incompetent purecloud support is just enough to bring this product down. I have a case open with support, where the guy is hell bent on putting it into 'Solution Proposed' status without proposing any solution. :D ...

  • Posted in: PureCloud

    We use person_agent section in agent profile to set agent alias. See https://help.mypurecloud.com/articles/add-an-agent-alias-name-and-image/  . Today when I was adding a new agent I noticed that the section isn't available anymore. I cannot add it and ...

  • Posted in: PureCloud

    Hi Henry While it wasn't directly solved as still waiting for the roadmap release @Caitlin Kaphaem . The workaround that was provided as been temporarily holding until that time comes for the release that Caitlin speaks of in the previous post. It's ...

  • Posted in: PureCloud

    Hi there, effective from 2019 Genesys began to charge various organisations dependent on their contractual agreements with the price changes. PureCloud Pricing and Concurrency Update I know that it also meant non-queue users would begin being charged ...

  • Posted in: PureCloud

    Hi all - I want to use bullseye routing but don't want to loose workforce management so I'd like to imitate bullseye using in queue flows.  I imagine someone must have done this before so I'm looking for suggestions or ideally an exported flow I can view.  ...

  • Posted in: PureCloud

    Hello, We have the AD connector syncing one way from AD to PureCloud. We have a number of users who no longer have a phone, so the work phone number has been removed from AD. However, the number has not been removed from the users PureCloud profile.  ...

New to the Community?

Join today!

Xperience19 Registration!

Register today!
Don't Miss Out!
Register before March 31st and
 save $400!

Helpful Links


Ideas Labs

What are your feature requests or ideas? We'd love to hear them!

PureCloud Ideas

PureConnect Ideas
PureEngage Ideas
Genesys Knowledge Network Ideas

Get Involved

Meet your community outside of the community!

Xperience19 - Genesys' Annual User Conference
GCAP - Join Genesys Customer Advocacy Program
Genesys Users Group - Learn and share product knowledge with fellow Genesys Customers

Genesys Highlights

Submit Your Story!


For each in-depth review of any of the three Genesys products, receive a $25 Amazon gift card from Trust Radius.

Most Active Members