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  • Posted in: Premier

    The attached presentation will walk you through how to reach out to Customer Care for your technical concerns. ------------------------------ RuzelleZaldivar Global Digital Team, Customer Success Genesys - Employees ------------------------------

  • Posted in: PureCloud

    Hi George, thanks for the reply When I type the external number on the transfer field, the transfer button will become grayed, however when we choose an internal contact (already defined in Purecloud directory) the transfer button works I don't think ...

  • Posted in: PureCloud

    Hi, We have add a "Date/Time" component on the Script agent for scheduling the callbacks My question is: can it be possible to force this component (date/time) to choose the current date by default when opening the Script ? then the agent can be able ...

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Join the Genesys Customer Advocacy Program (GCAP). You can earn points for your company that are redeemable for a host of Genesys benefits. As a member of the GCAP community, we help promote your CX transformation initiatives, deliver insights into industry news and trends, and facilitate networking with other thought leaders and peers.

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