Home

Latest Discussions

  • Posted in: PureCloud

    Does it happen both when you are not logged in and when not logged in? ------------------------------ George Ganahl GCP (PureCloud) ICCE CCXP Principal Technology Consultant Genesys ------------------------------

  • Posted in: PureCloud

    Uh oh...what have I gotten myself into? :-) ------------------------------ George Ganahl GCP (PureCloud) ICCE CCXP Principal Technology Consultant Genesys ------------------------------

  • Posted in: PureCloud

    This is nothing that I have tried, but I am wondering if you could set up something in DNS or a redirect on your web server to take a dummy http://whatever.whatever.com address and redirect it to the dynamicsnav:// address? That way you would use the ...

  • Posted in: PureConnect

    We are in the process of moving our business user from 3.1 to 2019 R2 4.0. One issue being reported is that when a user in on the phone and receives a second call it is not ringing the phone but instead going right to VoiceMail. The station is configured ...

  • Posted in: PureConnect

    Im using Interaction Designer to download the handler from the server.  It is CustomAcdPostAlertInteraction.  When I download it, it only have the subroutine initiator and the assignment statemend setting p_bTransferred to false.  There is no other place ...

  • Posted in: PureConnect

    Which handler file are you looking at? Published handler files are stored in I3\IC\Server\Handlers while your copy might be saved anywhere, I3\IC\Handlers contains all original handler files but these are not the published ones running on your system, ...

Community Poll


New to the Community?


Join today!

Helpful Links

Ideas Labs

What are your feature requests or ideas? We'd love to hear them!

PureCloud Ideas

PureConnect Ideas
PureEngage Ideas
Genesys Knowledge Network Ideas

Get Involved

Meet your community outside of the community!

Xperience19 - Genesys' Annual User Conference
GCAP - Join Genesys Customer Advocacy Program
Genesys Users Group - Learn and share product knowledge with fellow Genesys Customers

Genesys Highlights

CX-Heroes-GKN-650x367.png
Submit Your Story!

Reviews-Web-Banner-V2.jpg

For each in-depth review of any of the three Genesys products, receive a $25 Amazon gift card from Trust Radius.

Most Active Members