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  • Posted in: PureCloud

    Does it happen both when you are not logged in and when not logged in? ------------------------------ George Ganahl GCP (PureCloud) ICCE CCXP Principal Technology Consultant Genesys ------------------------------

  • Posted in: PureCloud

    Uh oh...what have I gotten myself into? :-) ------------------------------ George Ganahl GCP (PureCloud) ICCE CCXP Principal Technology Consultant Genesys ------------------------------

  • Posted in: PureCloud

    This is nothing that I have tried, but I am wondering if you could set up something in DNS or a redirect on your web server to take a dummy http://whatever.whatever.com address and redirect it to the dynamicsnav:// address? That way you would use the ...

  • Posted in: PureConnect

    We are in the process of moving our business user from 3.1 to 2019 R2 4.0. One issue being reported is that when a user in on the phone and receives a second call it is not ringing the phone but instead going right to VoiceMail. The station is configured ...

  • Posted in: PureConnect

    Im using Interaction Designer to download the handler from the server.  It is CustomAcdPostAlertInteraction.  When I download it, it only have the subroutine initiator and the assignment statemend setting p_bTransferred to false.  There is no other place ...

  • Posted in: PureConnect

    Which handler file are you looking at? Published handler files are stored in I3\IC\Server\Handlers while your copy might be saved anywhere, I3\IC\Handlers contains all original handler files but these are not the published ones running on your system, ...

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