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  • Posted in: PureEngage Cloud

    Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ...

  • Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ...

  • Posted in: PureConnect

    Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ...

  • Posted in: PureCloud

    Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ...

  • Posted in: PureEngage Cloud

    Our latest challenge is using WWE, the app doesn't come to the forefront and given our employees may have 8-10 apps open, WWE isn't front and center. We learned that there are no plans to provide a browser pop up for auto answer like there is for accepting ...

  • Posted in: PureConnect

    Nathan, Are you sure that the system isn't creating a new interaction when the call is blind transferred? I don't have much experience with ICWS but in handlers you can specify a fully qualified queue and the call will transfer to the queue, instead ...

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