Meet CX Hero Kate Kuehn with Crisis Services Canada

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  • Posted in: Genesys Casual

    The Genesys User Group for Customers is starting their 2019 season!  If you have not had a chance to learn about the group and how you can join, checkout their page to learn more. Have you joined the group or attended a meeting? If so, what did ...

    2 people like this.
  • Posted in: PureEngage Cloud

    We're proud to announce a new PureEngage Cloud -specific dashboard on the Genesys Knowledge Network. This is our latest step toward  eliminating unnecessary confusion brought about by sifting through On-Premises info when looking for Cloud-relevant content. ...

    2 people like this.
  • Posted in: Genesys Casual

    Matthew, long time we don't talk. My registered name is my actual name and the signature is my Nick name sort like (Matthew>Matt). I haven't been checked the Genesys page yet, but I will look into it. :) ------------------------------ Ronnie Padron Sr. ...

  • Posted in: PureCloud

    Hey @Jason Ball , Thanks for the question! Once you log in, you can see a list of your contributions in your profile. Here is the navigation path: My Profile > My Contributions > List of Contributions The list displays most recent posts first, ...

  • Posted in: PureCloud

    @Darlene Oordt another one related to the other latency thread. ​ ------------------------------ George Ganahl CCXP, GCA Principal Technology Consultant Genesys ------------------------------

  • I have a UserData key called CallerIntent that has values associated to the IVR menu selection made by the caller. For the sake of this case, lets say that there are 3 IVR menu options and that the values assigned to CallerIntent can be one of DeskPhone, ...

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