A place to ask questions, connect with others, and stay in the know
Tell us your cloud services dream…
Genesys Cloud is all about great cloud services that you can use with any of our products and solutions.
Help us help you with this quick 8-question ...
Our latest challenge is using WWE, the app doesn't come to the forefront and given our employees may have 8-10 apps open, WWE isn't front and center. We learned that there are no plans to provide a browser pop up for auto answer like there is for accepting ...
Nathan, Are you sure that the system isn't creating a new interaction when the call is blind transferred? I don't have much experience with ICWS but in handlers you can specify a fully qualified queue and the call will transfer to the queue, instead ...
What are your feature requests or ideas? We'd love to hear them!PureCloud IdeasPureConnect IdeasPureEngage IdeasGenesys Knowledge Network Ideas
Community LinksCustomer & Partner Sign UpAchievers LoungePureCloud Q&A Show ArchivesFAQ / GuidelinesResourcesAppFoundryGenesys Knowledge NetworkGenesys EventsMeet the Gurus (WFM Mentors)PureCloud Resource CenterPureConnect Resource CenterPureEngage Docs
Meet your community outside of the community!Xperience19 - Genesys' Annual User ConferenceGCAP - Join Genesys Customer Advocacy ProgramGenesys Users Group - Learn and share product knowledge with fellow Genesys Customers
Submit Your Story!
For each in-depth review of any of the three Genesys products, receive a $25 Amazon gift card from Trust Radius.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.