Latest Discussions

  • Posted in: Genesys Casual

    Hi everyone! The Genesys Casual community has completed hosting its first "Ask Me Anything" (AMA) event focusing on the topic of the Ideas Portal!   In case you missed out, our experts for the AMA included:  - Ginger Alford ,  Program Manager ...

    3 people like this.
  • Posted in: PureConnect

    Join Community Manager Matt and Product Line Manager Greg Cole as they discuss burning questions from Genesys' PureConnect Community. This week's topics include: Expert Picks: CX Insights Demo CX Insights Topics include:      - Transitioning from ...

    1 person likes this.
  • Posted in: PureCloud

    Join Community Manager Matt Lawson and Product Managers R.J. and Richard as they discuss pressing questions from Genesys' PureCloud Community. This week's questions include: Part 1/2 WhatsApp Integration (Demo) - 1:15 Introduction: Q&A Bounty ...

    1 person likes this.
  • Posted in: PureCloud

    Hello @Kelly Wilson In order to make a consult transfer : Enter the number in the field  Validate the number by pressing the Enter key button Click Consult Best regards, CHARAF ------------------------------ Charaf Eddine ...

  • Posted in: PureCloud

    Hi Kelly, Did you press enter after enter the phone number? ------------------------------ Paulo Mesquita Spark NZ Trading ------------------------------

  • Posted in: PureCloud

    Hi Stephan, Believe it or not, this is expected behaviour for outbound campaigns. The rule-scheduled and agent-scheduled callbacks don't follow the campaign rules. So the interaction is routed to any agent available in the queue. The other issue is ...

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