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In this video @Santosh Bhandari shows us dynamic time zone settings in workspaces and views. Genesys Cloud now enables users to set time zones at both workspace and view levels. This feature empowers users to create, save, and export identical reports for different time zones. Read more:...
20240415_FeatureReview_CX_Analytics_Dynamic time zone settings in workspaces and views_SB.mp4
In this video @Stalin Singh showcases how the leaderboard view is disabled for organizations with disabled gamification. The leaderboards view is now disabled entirely for any organization that has disabled gamification. Instead of displaying an empty leaderboards view, it is now entirely...
20240401_FeatureReview_EX_Gamification & Performance Management_Leaderboard view disabled for organizations_SS.mp4
#Omni-ChannelDesktop/UserInterface #QualityManagement #Reporting/Analytics #Routing(ACD/IVR) #Telephony #Unsure/Other
Genesys Screen shot.PNG