Genesys Cloud - Main

Greetings,

On an auto answer is there a way to configure a short queue announcement after the alert tone?

Example: BEEP > "Customer Service" > Connects Call

You mean like a whispher message before the call is connected to agents?

That feature is not yet in PureCloud, nor actively being worked on. I added a note to the SCR that you are interested in it, @Shawn Satterfield? , so Product Management and Development know there is current customer interest.

Thanks @George Ganahl?