Hi Ann,
We are in the process of developing brand new instructor-led training throughout 2019. There will be different learning paths for different roles. The free training that is currently available online is really a base level of knowledge. The instructor-led courses will have hands-on lab exercises to make sure students get a thorough understanding of each topic being covered. As the courses are still in development, I can't really give out details regarding content.
We are working diligently to get them completed ASAP but, rest assured, we will send out all kinds of announcements once they are available!
Regards,
Shanti Lall
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Shanti Lall
Genesys - Employees
Manager Education Product Management
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Original Message:
Sent: 01-07-2019 11:16
From: Matt Lawson
Subject: Instruction Led PureCloud Training & Certification Info
Hey @Shanti Lall,
Do you think one of your team members can help Ann?
Thanks,
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Matt Lawson
Genesys - Employees
Online Community Manager
Original Message:
Sent: 01-04-2019 14:27
From: Ann Magie
Subject: Instruction Led PureCloud Training & Certification Info
Thanks, Jeff – the information on certification is helpful – Certified Pre-sales, Associate, or Professional – and each have a cost to take the proctored exam.
Would like a better definition of "Pre-sales", "Associate", and "Professional". Within a contact center, which typical roles would seek the various certifications? "Associate" is not CSR based on the sample questions I reviewed for that exam. Looks like a WFM or Ops Analyst might take that exam.
The core learning plan seems to be all online – still interested to know (from anyone in the community) if there are instructor-led courses offered for PureCloud. Thank you!
Ann Magie
DIRECTOR – CONTACT CENTER
o: 817.547.9765 | m: 972.333.0122 | xpressdocs.com
4901 North Beach Street, Fort Worth, TX 76137
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Original Message------
Hi Ann, There is some information at this link that may help https://training.mypurecloud.com/purecloud-core-learning-plan/ Hopefully, someone else may be able to give you more complete answers. Thanks
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Jeff Beard
Genesys - Employees
PureCloud Documentation Manager
https://help.mypurecloud.com
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