Hi
@Nigel Maharaj,
Thanks for providing the link to the policy.
Unfortunately, I could not find the current process and prices for certification or re-certification.
I looked everywhere on the site, and wanted to call out specifically these two locations:
This site:
https://www.genesys.com/customer-experience/customer-success/genesys-university
has a huge button called "Certification" but all it talks about is the ENGAGE platform.
The new site:
http://training.genesys.com/
is very cute, but very confusing. It seems that I can purchase a BUNDLE of course required for a certification, but not a certification itself.
So how do we renew our certifications?How do we apply for new certifications?(I took a handler class a while back, but never got a chance to take a test).
Thanks.
D.
------------------------------
Dmitry Dyment
vantive2000@gmail.com------------------------------
Original Message:
Sent: 08-30-2018 13:51
From: CHIRAG Sachdeva
Subject: 2 year expiration
Nigel,
Glad to know this new certification policy for 3year validation, so this would be apply for all over world not to a particular region whoever is giving the exam starting from Apr 2018.
My GCP8-CVP-820 certification is expired and I've schedule for re-certification for this month end so I would be getting a 3 year valid certificate. correct?
------------------------------
Chirag Sachdeva
British Telecommunications PLC
Original Message:
Sent: 08-07-2018 15:06
From: Nigel Maharaj
Subject: 2 year expiration
Kelly,
Keep in mind that existing certifications are not extended to 3 years. Any new exam you write will qualify for the 3 year time validity period.
Your existing certification that was written before the policy was announced will stay at 2 years.
The certification policies apply to everyone, from a certification perspective, we make no distinction between our clients, partners or even our prospective clients (everyone).
------------------------------
Nigel Maharaj
Genesys - Employees
Global Certification Product Manager
nigel.maharaj@genesys.com
Original Message:
Sent: 07-30-2018 16:29
From: Kelly Wilson
Subject: 2 year expiration
Does this new 3 year certification also apply to Gold Partner employees that are certified?
------------------------------
Kelly Wilson
Aria Solutions
Original Message:
Sent: 07-17-2018 13:17
From: Nigel Maharaj
Subject: 2 year expiration
Todd,
We at Genesys also realized that the certifications were valid for much too short a period of time. All PureEngage certifications are now valid for 3 years when you renew your certification.
Please see our recertification guide posted here for additional details
http://admin.viewcentral.com/events/uploads/genesys/Genesys%20Certification%20Retake%20Policy%20.pdf
thank you for your question
------------------------------
Nigel Maharaj
Genesys - Employees
Global Certification Product Manager
nigel.maharaj@genesys.com
Original Message:
Sent: 07-17-2018 11:02
From: Todd McCall
Subject: 2 year expiration
My certifications both expired about 6 months ago.
I wonder if Genesys would offer a 3 year or 4 year certification that isn't so closely tied into their product line...
#PureEngage
------------------------------
Todd McCall
Bank of America
------------------------------