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  • 1.  Features in genesys cloud 2 , which 1 is correct

    Posted 03-21-2022 08:47
      |   view attached
    I found very conflicting information 

    Genesys cloud 2 is without messaging 
    https://learn.genesys.com/learn/course/137/play/20551/genesys-cloud-implementation-ebook

    Gemesys cloud 2 is with messaging 
    https://www.genesys.com/pricing

    which is correct

    or genesys cloud 2 is not genesys cloud cx 2 ?
    need some help here
    #Certification
    #GenesysCloud

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    Alex Goh
    Intel de Costa Rica
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  • 2.  RE: Features in genesys cloud 2 , which 1 is correct

    Posted 03-22-2022 02:46
    Alex, i believe the scope for GCX2 did not include messaging until early 2022 when the CX bundle scopes were modified Feb 23, 2022.  This bundle adjustment was shared via email from Genesys on Feb 16, 2022.

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    Derek Cowan
    Intel
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  • 3.  RE: Features in genesys cloud 2 , which 1 is correct

    Posted 03-22-2022 03:20
    seem that the practice test does not able to keep up with the new billing .. 






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    Alex Goh
    Intel de Costa Rica
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    Original Message


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