With the current emphasis on Customer Experience (CX) rather than just customer satisfaction or customer service, I am wondering how many of you out there have a Director of Customer Experience, or VP of CX, or even a Chief Experience Officer (CXO) / Chief Customer Officer (CCO)?
If not, do you have customer experience professionals on staff (CCXP or the equivalent)?
Do you hire consultants, instead?
Or...are you still wondering what this whole CX thing is about?
https://www.genesys.com/customer-experience#CX Life (Xperience 2020, Industry Discussion, etc.)
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George Ganahl
Principal Program Manager
Genesys
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