PureEngage On-Premises

 View Only

Sign Up

  • 1.  Infomart operations when one ICON is unavailable

    Posted 07-31-2015 00:47

    In Infomart 7.6 there was an option ha-agent-all-connections-required. The deployment guide describes the functionality as follows,

    Specifies whether Genesys Info Mart requires a connection to both IDBs in an HA pair in order to extract voice agent details. With the value of TRUE (recommended), Genesys Info Mart extracts voice agent details only if Job_ExtractICON for role of ICON_CORE connects successfully to both IDBs that constitute the HA pair. With the value of FALSE, Genesys Info Mart extracts voice agent details as long as Job_ExtractICON is able to connect to at least one of the two IDBs that constitute the HA pair.

    Is there an option in Infomart 8.1 which allows for processing to continue in the event of an unavailable ICON?



  • 2.  RE: Infomart operations when one ICON is unavailable

    Posted 08-13-2015 17:54
    Hi Danny,
    With the changes made within GIM 8.1, this option is no longer relevant and is therefore obsolete.

    Thanks,
    Neil