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salesforce adapters pros and cons

  • 1.  salesforce adapters pros and cons

    Posted 04-13-2015 19:13
    There are two moption to integrate Genesys CTI with salesforce.
    1.Gplus Adapters
    2.Wokspace plugin.
    can anyone clearly explain the pros and cons of the above as we are planning to implement salesforce CRM in genesy call center.