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  • 1.  WDE Customisation

    Posted 01-24-2017 04:41
    Hi,

    Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording.

    the service for verint recording we have and know how to call, but unable to find in wde how to catch the event.

    Thanks in advance.
    Arijit


  • 2.  RE: WDE Customisation

    Posted 01-29-2017 19:48
    Contact me on shaahzeb@gmail.com (mailto:shaahzeb@gmail.com), and i will provide you with example code on how this could be done in the most efficient way. Also what are the options you have in terms of events handling for a multimedia type interaction compared with a voice type interaction.


  • 3.  RE: WDE Customisation

    Posted 01-30-2017 12:08
    thanks, could please send me the code to arijitn1@gmail.com.


  • 4.  RE: WDE Customisation

    Posted 03-22-2018 12:17
    ​Hi,

    I am also looking for similar functionality where I can send request for recording on demand.
    Will it possible to send code sample to me also?
    katyal.shivani@gmail.com

    Regards,
    Shivani Katyal
    ​
    Original Message


  • 5.  RE: WDE Customisation

    Posted 03-28-2018 16:18
    I have now develop the code to call any external function. And also able to capture the events.

    Do you still need that?

    Thanks,

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    Arijit Nag
    Tata Consultancy Services Ltd
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    Original Message


  • 6.  RE: WDE Customisation

    Posted 04-30-2018 14:13
    @Arijit Nag​ , I am looking for similar functionality, Would you be able to share the sample to shashi.bms@gmail.com?

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    Shashi Malasandra
    First Data
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    Original Message