PureEngage On-Premises

Hi

We have request for customer to enable IVR recording. Customer is using GIR and all agents related calls are getting recorded.

As per business requirement customer needs recording for calls that alnded on IVR till its moved to agent queue.

So please let us know if this possible and how this can be acheived.

Thanks
Shailesh Kadam 

Hello Shailesh,

asi I know, IVR recording is possible. Of course, depends on used architecture and GVP model. You can record following object types:

- Extension
- Voice Treatment Port
- Trunk
- etc.

exact list of possible object types you can find within available documentation, where is all described very well.

Regards,
--Jakub--

set recording = true in Trunk.