PureEngage On-Premises

Hello,

I've a issue when I try to retrieve the chat channel through this code:

Genesyslab.Enterprise.Model.Interaction.IInteraction enterpriseInteraction = interactionChat.EntrepriseInteractionCurrent;
Genesyslab.Enterprise.Model.Channel.IClientChannel channel = enterpriseInteraction.ActiveChannel;

With this code the WDE not load the custom module and consequently the debug with the function "attach to process" it's not available.
Can you help me?

Thanks

Hi Fabio,

Have you tried running the code in debug mode to see where it fails?

Have you had a look in the WDE log file to see if there are any errors when trying to load the module?

Why do you want to get the Chat Channel, could you not use one of the ChainOfCommands for Chat  such as the Chain 'InteractionChatSendMessage' have a look in the WDE Developers Guide at the list of Customizable Commands to see if there are any that meet your needs.

Pete.