PureEngage On-Premises

Can't find Description for Sound Type ARM in Composers Play Sound Block. If you choose Type ARM, you have to specified the resource based on ARM base URL, Audio Resource ID, personality ID and File Extension.

What is the ARM base URL?
I would like to play music, which i have uploaded to Audio Resource Manager before.

On this Site the ARM type is not mentioned: http://genesyslab.info/wiki/index.php/Play_Sound_Block

thx

Try to follow this guide/overview: http://genesyslab.info/wiki/index.php/Common_Properties_for_Callflow_Blocks

There is only written that you can specify a base URL for ARM, not how to specify the URL or where you can define the base path for ARM.
Which API is used in this block to access audio files?
Are hostname and port also required ?

ARM has no URL by default, ARM just saves the announcement and music under specific folders (configured within arm section on gax application object). These folders (for announcement and music) has to be "mapped" from any web server (Tomcat, IIS, Apache, etc.). This URL you should use within Play Sound block as the ARM Base URL parameter.

Thanks a lot, thats very helpful to understand the idea behind the ARM.
I will try it that way.

The requested URL from Play Sound block is build as following:

"ARM Base URL" + "TenantId" + "AnnouncementID" + "PersonalityID" + "file suffix"

For example:

http://www.genlabdemo.com/1100110.wav

where:
http://www.genlabdemo.com = ARM Base URL
1 = Tenant ID (Environment, MT)
1001 = Announcement ID
10 = PersonalityID
wav = file extension

Hi,
Just a question regarding how the request URI is built. Is there any way to set the tenant part? The Resouce window doesn't have a "Tenant" text area and apparently it's implicitely using the ID od the tenant where the Orchesteration script is defined (in my case, it's a child tenant of Environment). All of our announcements were uploaded to the Environment (parent tenant).

Thanks,
Guirgis

Hi guys, When i try to play scrath sound is coming instead of audio. Please help me