PureEngage On-Premises

Hi,

Can any one please help me , as i am facing abnormal behaviour of IVR

• I have build custom IVR application, it works fine when dialed internally but when call from SIP Provider IVR is received incomplete numbers.

Regards
Moiz

Hello Moiz,

did you check what method is used for DTMF while the SIP provider is involved? On SIP level exist several methods for DTMF (in-band,out-band,etc.), so it is necessary to check and make sure that all parties member has the same capabalities in this field.

Of course, the best place to find the root-cause is on SIP log level (SIP Server, RM and MCP).

Regards,
--Jakub--

hi Jakub,

thanks for your reply, 
both SIP uses same method - i-e INBAND RTP. we have anaylze the logs [SIP,MCP,RM] in all logs DTMF recieved but VXML application didnt recieved full DTMF 

Hi Moiz,

did you mean that the received DTMF is incomplete? If yes, what DTMF input was missing (first,second, random)?

What version of SIP, RM and MCP are you using?

Regards,
--Jakub--

Hi Jakub,

Sometimes random Number received, or sometimes blank

I am using below version
MCP v.8.5.130.82 
RM  v.8.5.130.58
SIP 8.1.101.98

Regards
Moiz

So, in case you sure that the signalization is working properly and the DTMF is received properly, check your VXML or try to use any simple sample of VXML where the DTMF will be used to check if the problem is not related to the application server or something like that.