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  • 1.  Documents for upgrading system from 8.1 to 8.5

    Posted 04-18-2016 08:53
    Hi All

    We are planning to do upgrade of system from 8.1 to 8.5. Customer is uinsg Inbound with IVR , Outbound , Email and chat. Agents desktops are IWS.

    So is there any document which cleealry mentions what are the new feature customer would get  and steps to install it with thier pre-requisite.

    Also what feature would not be available after we upgrade to 8.5

    Thanks
    Shailesh Kadam


  • 2.  RE: Documents for upgrading system from 8.1 to 8.5

    Posted 04-18-2016 09:09
    Mandatory follow the migration guide and SOE


  • 3.  RE: Documents for upgrading system from 8.1 to 8.5

    Posted 05-10-2016 06:25
    Hello,
    Yes there is document available in Genesys Documents sections:

    For new features refer to "Release Notes" of each product.
    For Migration steps refer to "Genesys Migration Guide"