Is there a way to dynamically change the thresholds for a statistic (maybe using the formula)?
For example, in the Agent Login widget, there is the Current Status statistic. If an Agent is Ready, this statistic shows the time in the Ready state. If the Agent is on an inbound call, it shows the time in that state, and so on. Our business has different thresholds for each of these states. I want to show a warning when the Agent is in a Ready state for more than 5 minutes and when they are on a call for more than 6 minutes. I do not want to create separate columns for each state due to display real estate constraints.
I cannot find any documentation or community threads that describes how this can be done. I'm suspecting that its not possible. Does anyone have any suggestions or solutions?
Thanks
#Reporting/Analytics------------------------------
Nelson Boychuk
Tykans Group Inc
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