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  • 1.  Outbound VQ in CCPulse

    Posted 07-11-2018 07:24
    Team,

    We are using Outbound VQ in CCPulse. But it always shows as Zero. After we send the mail. Kindly help me with your suggestions. 

    Thanks,
    Anandapriyan.R

    ------------------------------
    Anandapriyan Ravichandran
    Pointel (formerly Touch Point)
    ------------------------------


  • 2.  RE: Outbound VQ in CCPulse

    Posted 07-11-2018 20:16
    Think we'll need a little more info before you'll get a meaningful answer, but things to check:
    1. Are you actually specifying the VQ in your target block within your routing?
    2. What statistic are you trying to view?
    3. How has that statistic been configured on the Stat Server used by CCPulse?
    4. Is that stat server correctly connected to the SIP/TServer the VQ is configured on?
    5. What notification method, frequency, time profile, filter and insensitivity has been specified in CCPulse?


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    Jason McLennan
    Commonwealth Bank of Australia
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    Original Message


  • 3.  RE: Outbound VQ in CCPulse

    Posted 07-12-2018 06:00
    Team,

    Thanks for your reply,,

    • Need to check on the routing part.
    • IN Queue view, Needed for Entered and call waiting statistics for outbound VQ
    • Default statistics were configured in stat server, And ccpulse connection is given,For inbound Queue, It is working fine.

    (Need suggestions, Whether Outbound Queue will get populated, When email is send out or waiting in the Queue).

    Thanks,
    Anandapriyan.R

    ------------------------------
    Anandapriyan Ravichandran
    Pointel (formerly Touch Point)
    ------------------------------

    Original Message


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