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WDE enhancement for Mail handling

  • 1.  WDE enhancement for Mail handling

    Posted 02-06-2019 21:01

    Looking for some other insights if we should a) enhance the WDE to use in an efficient and intelligent way handling of e mails (use case : segmented canned templates and outgoing address or based on a unique key to retrieve customer data based on the outgoing address ) b) ensure the handling as such in our CRM system where Genesys would only execute the sending.  Who has done / what was the experience ?

    #DigitalChannels
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Roadmap/NewFeatures
    #Unsure/Other

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    Philip Leenders

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