Genesys Engage on-premises

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  • 1.  IWS Toast Customization

    Posted 06-04-2019 13:23
    Hi all.

    Looking for the ability to customize a toast window on an incoming interaction.  Is there any way to do the following?

    1. Change the color of the toast notification?
    2. Lengthen the amount of time it stays on screen before fading away?

    I don't see this ability built-in documents, ideas?

    Thanks.
    #ArchitectureandDesign

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    Christopher Tsang
    Telus Communications
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  • 2.  RE: IWS Toast Customization

    Posted 06-10-2019 17:55
    Hey Christopher,

    Pretty sure your correct that there is no out of the box config options to achieve what you want.  You'll need to do a customisation to do this.  And it's certainly possible as our devs have done a customisation that allows the font, color, etc to be changed in the intaraction case data view.
    The dev guide gives an overview of replacing views and the toaster window view reference.

    ------------------------------
    Jason Mclennan
    Commonwealth Bank of Australia
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  • 3.  RE: IWS Toast Customization

    Posted 06-14-2019 10:00
    In attached a sample to customize the toast.
    Hope this help.

    Good Luck!
    Gateano

    ------------------------------
    Gaetano Gala
    ggala@indracompany.com
    Indra Italia spa
    ------------------------------



  • 4.  RE: IWS Toast Customization

    Posted 06-14-2019 10:06
      |   view attached
    In attached a sample to customize the toast.
    Hope this help.

    Good Luck!
    Gateano

    ------------------------------
    Gaetano Gala
    ggala@indracompany.com
    Indra Italia spa
    ------------------------------

    Attachment(s)



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