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  • 1.  WDE - Notes view doesn't show when voice outbound interaction is rejected by the customer

    Posted 12-27-2018 07:24
    Hi everyone,

    Is it possible to add notes to an outbound voice interaction if the costumer rejects the call?

    In this case, WDE is not displaying the Note View for that interaction. Is it a configurable behaviour?

    Thanks for your help!

    no Note View on outbound call rejected
    #Integrations

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    Pedro Antunes
    xseed-Consultoria e Sistemas
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  • 2.  RE: WDE - Notes view doesn't show when voice outbound interaction is rejected by the customer

    Posted 12-28-2018 08:02
    Hello,

    I do not think this is configurable behaviour. Note is available only when the call is established by default.

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    Jakub Němec
    Dimension Data Czech Republic s.r.o.
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    Original Message


  • 3.  RE: WDE - Notes view doesn't show when voice outbound interaction is rejected by the customer

    Posted 01-04-2019 15:44
    Hello,

    Maybe it could be done in code, by customization in the workspace itself in the interaction of outbound check the documentation of it 

    Documentation:IW:Developer:Welcome:8.5.1 - Genesys Documentation
    Genesys remove preview
    Documentation:IW:Developer:Welcome:8.5.1 - Genesys Documentation
    This .NET Developer's Guide includes the following introductory material that should help you to understand and use the Workspace Desktop Edition API and Extensions:
    View this on Genesys >


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    Bavly Morcos
    QNB Group
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    Original Message


  • 4.  RE: WDE - Notes view doesn't show when voice outbound interaction is rejected by the customer

    Posted 01-08-2019 04:57
    Hi Bavly,

    thanks for your reply!

    I've checked the documentation several times but can't see how it can be done. Can you give me some more information on what you mean?

    Thanks!

    ------------------------------
    Pedro Antunes
    xseed-Consultoria e Sistemas
    ------------------------------

    Original Message


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