Genesys Engage on-premises

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  • 1.  Secured connection for WDE

    Posted 01-18-2019 09:54
    Hello,

    does anyone know how to configure WDE to connect to an configserver upgrade port?
    The connection on an unsecured port is working, but with an secured port the message "cannot upgrade connection to TLS" appears.

    Thanks,
    #ArchitectureandDesign
    #Implementation
    #Omni-ChannelDesktop/UserInterface
    #Security

    ------------------------------
    Marcel Grauel
    atip GmbH
    ------------------------------


  • 2.  RE: Secured connection for WDE

    Posted 01-20-2019 07:50
    Hi Marcel,

    try to change the following value:

    File: InteractionWorkspace.exe.config
    Value:  <add key="ssl-version" value="TLS1.0" /> to  <add key="ssl-version" value="TLS1.2" />

    Regards
    Holger

    ------------------------------
    Holger Scheer
    Dimension Data Germany AG & Co. KG
    ------------------------------



  • 3.  RE: Secured connection for WDE

    Posted 01-23-2019 08:48
    Hello Holger,

    this was the option i have missed. Now it works flawless.

    Thank you very much
    Marcel

    ------------------------------
    Marcel Grauel
    atip GmbH
    ------------------------------



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