Genesys Engage on-premises

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  • 1.  Speechmier invalid login

    Posted 06-02-2019 03:26
    Dear Team,

    currently i am facing that i am not able login speechminer , it sas invalid login (it was working) 

    speechminer web login says can not connect config server, kindly suggest what would be reason

    ------------------------------------------------------------------------------------------------------------SM web
    019-06-02T08:41:28.575 Dbg 09900 Running SQL Command: select * from versionTbl
    2019-06-02T08:41:28.578 Dbg 09900 Running SQL Command: select 'test'
    2019-06-02T08:41:30.673 Dbg 09900 Running SQL Command: insert into msgLogTbl (time,computerName,msgType,msg) Values(@time,@computerName,@msgType,@msg)
    2019-06-02T08:41:30.675 Dbg 09900 Running SQL Command: INSERT INTO userEventsTbl (login,eventTime,eventTypeSubTypeID,sourceIP,sourceHostName,sourceComputerName,applicationID,dotNetVersion,smartVersion,comments,databaseVersion)VALUES (@login,GetUTCDate(),2,'192.168.211.141','GENESYSCCA','gem',1,'4.0.30319.42000','8.5.502.92',@comments,'8.5.502.92')
    2019-06-02T08:41:30.677 Std 09900 WARN Cannot connect to configuration server
    2019-06-02T08:41:32.671 Dbg 09900 Running SQL Command: select * from versionTbl
    2019-06-02T08:41:32.673 Dbg 09900 Running SQL Command: select 'test'
    2019-06-02T08:41:34.741 Dbg 09900 Running SQL Command: insert into msgLogTbl (time,computerName,msgType,msg) Values(@time,@computerName,@msgType,@msg)
    2019-06-02T08:41:34.742 Dbg 09900 Running SQL Command: INSERT INTO userEventsTbl (login,eventTime,eventTypeSubTypeID,sourceIP,sourceHostName,sourceComputerName,applicationID,dotNetVersion,smartVersion,comments,databaseVersion)VALUES (@login,GetUTCDate(),2',1,'4.0.30319.42000','8.5.502.92',@comments,'8.5.502.92')
    2019-06-02T08:41:34.749 Std 09900 WARN Cannot connect to configuration server
    #Quality Management

    ------------------------------
    Noufal Ebrahim
    SMASCO
    ------------------------------


  • 2.  RE: Speechmier invalid login

    Posted 06-02-2019 11:33
    Your speechminer configuration tells it to use a login that is for whatever reason no longer valid. Reset your configuration server login credentials at both your configuration layer and your speechminer configuration and then publish your speechminer configuration





  • 3.  RE: Speechmier invalid login

    Posted 06-03-2019 00:37
    Hi Ivan ,

    its nit the credential mismatch, hence there 2 user also facing the same . default is working on SCI,CME,GA,GAX

    ------------------------------
    Noufal Ebrahim
    SMASCO
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