PureEngage On-Premises

 View Only

Sign Up

  • 1.  SMS Server Integration with SMS Gateway Provider

    Posted 07-17-2018 12:44
    Does anyone know if Genesys SMS Server support Post and Rest API integration? Or does it only support SMPP?

    Regards,
    Daniel

    ------------------------------
    Daniel Hilaire
    Kaplan Higher and Professional Education
    ------------------------------


  • 2.  RE: SMS Server Integration with SMS Gateway Provider

    Posted 07-17-2018 23:55
    Hi,

    Check this documentation it may help.

    Documentation:HTCC:API:SMSResources:8.5.2 - Genesys Documentation
    Genesys remove preview
    Documentation:HTCC:API:SMSResources:8.5.2 - Genesys Documentation
    The SMS session resource includes properties that describe the current state of the SMS session and the available operations given the current state. A full description of the properties included on the SMS session resource and their possible values can be found here.
    View this on Genesys >



    ------------------------------
    [Ankush] [Khare]
    ------------------------------



  • 3.  RE: SMS Server Integration with SMS Gateway Provider

    Posted 07-18-2018 11:35
    I think me means to connect to a service provider via REST.
    Well no, SMS Server only support SMPP.
    You could however call the SMS session via ORS to use REST

    ------------------------------
    Jorge Cornejo
    VS Telecom LTDA.
    ------------------------------



  • 4.  RE: SMS Server Integration with SMS Gateway Provider

    Posted 07-18-2018 11:50
    Jorge...that is correct. I was wondering if SMS server can do that and you've just answered my question. I figured ORS or URS would have to be used if SMS Server is unable to do that.

    But ORS would now have to handle the sending and receiving of chat interactions to the Service Provider. Does it now take the place of SMS Server or does it pass that info to SMS Server? For just sending bulk SMS messages, that would be fine. But I don't see how that would work for conversational SMS between a customer and an agent.

    ------------------------------
    Daniel Hilaire
    Kaplan Higher and Professional Education
    ------------------------------

    Original Message


  • 5.  RE: SMS Server Integration with SMS Gateway Provider
    Best Answer

    Posted 07-18-2018 13:40
    Daniel,

    The productized SMS server application is designed to only connect to an SMS Gateway via SMPP.  As far as I know we don't yet offer an SMS product to connect to vendors that only provide a REST API.

    With that said, if you have the development resources to do so, you can write your own connector to those 3rd party SMS providers using Digital Messaging Server (DMS).  DMS offers a Java-based plug-in interface that allows you to develop a custom media channel driver (https://docs.genesys.com/Documentation/ES/latest/DMS/CustomMediaChannelDriver).  By developing a custom media channel driver, you can connect DMS to almost any messaging provider that has offers an API.  I posted an article on the Genesys DevFoundry with an example that uses DMS to connect to Twilio SMS: https://docs.genesys.com/Documentation/ES/latest/DMS/CustomMediaChannelDriver.  The sample isn't production quality, but it would give you a good starting point to develop your own channel driver to whatever SMS vendor you choose.

    By the way, did you know that Genesys now provides our own SMS aggregation gateway service?  If not you should ask your Genesys account rep about it.

    ------------------------------
    Jim Crespino
    Genesys - Director, Developer Enablement
    https://developer.genesys.com
    ------------------------------



Related Content