When fetching statistics like Expected Waiting Time in ORS, which method do you use, and what are the advantages/disadvantages:

 <script>
      _genesys.statistic.sData('virtQueue1.Q', 'StatExpectedWaitingTime');
</script>
             
                            OR
 
<session:fetch srcexpr="'urs/call/max/lvq'" method="'urs'" enctype="'application/json'" timeout="5" requestid="App_MyBlock['requestid']">
        <param name= "name" expr="''virtQueue1.Q'"/>
        <param name= "ewt" expr="'max'" />
        <param name= "aqt" expr="'stat'" />
        <param name= "tenant" expr="'Resources'" />
        <param name= "scale" expr="'false" />
</session:fetch>


#Unsure/Other

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Todd McCall
Bank of America
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We currently use the sData StatExpectedWaitingTime method, although I've always wondered if the new urs methods might prove more accurate in some circumstances.  It's something a little hard to test outside a real life production environment though.

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Jason Mclennan
Commonwealth Bank of Australia
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Original Message:
Sent: 11-21-2018 15:34
From: Todd McCall
Subject: EWT Statistics - which method do you use?

When fetching statistics like Expected Waiting Time in ORS, which method do you use, and what are the advantages/disadvantages:

 <script>
      _genesys.statistic.sData('virtQueue1.Q', 'StatExpectedWaitingTime');
</script>

                            OR

<session:fetch srcexpr="'urs/call/max/lvq'" method="'urs'" enctype="'application/json'" timeout="5" requestid="App_MyBlock['requestid']">
        <param name= "name" expr="''virtQueue1.Q'"/>
        <param name= "ewt" expr="'max'" />
        <param name= "aqt" expr="'stat'" />
        <param name= "tenant" expr="'Resources'" />
        <param name= "scale" expr="'false" />
</session:fetch>


#Unsure/Other

------------------------------
Todd McCall
Bank of America
------------------------------