Genesys Engage on-premises

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  • 1.  Export Chat interaction history

    Posted 04-02-2019 07:50
    Hello,

    Anyone familiar with a method to export a dump of chat interactions history using WDE(or some other means)? Any pointers will be appreciated.

    #DigitalChannels

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    CP
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  • 2.  RE: Export Chat interaction history

    Posted 04-02-2019 10:05
    The approach we take is to run an ETL process to extract the data from UCS DB into another data store for further analysis.

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    eugene thai
    Telus Communications
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