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  • 1.  VQ report for campaign Preview

    Posted 07-09-2018 20:10
    Hello,

    Outbound campaign preview mode
    How to get VQ reporting for Campaign Preview?
    VQs are added to the Origination DN of agent group

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    Regards,
    Lakshmanakumar Krishnasamy
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  • 2.  RE: VQ report for campaign Preview
    Best Answer

    Posted 07-11-2018 20:28
    Assuming that your using standard Pull Preview, rather than Ixn Server based Pushed Preview, then out of the box I dont think its possible.  
    The agent desktop pulls the records from OCS and then the agent desktop dials, there's no routing involved normally, so no way to attach to a VQ.
    If your using WDE, I guess you could use the intercommunication.voice.routing* options to funnel your calls through a RP where you could put a some routing with a dummy target with a VQ attached to it to give you some simple counts.
    What are you trying to measure that's not available via Campaign/CampaignGroup?

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    Jason McLennan
    Commonwealth Bank of Australia
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