Steven,
That information should come from the Reporting Server attached to your MCP's/RM's. I don't know the level of integration Blackchair provides for this sort of thing, but there may be a standard module already built for consumption of this type of data.
Thank you,
-Ivan
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Ivan Ullmann
Eventus Solutions Group
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Original Message:
Sent: 01-04-2019 14:58
From: Steven Parrish
Subject: Data extraction from Call Dashboard in GA
On our call dashboard in Genesys Administrator I have configured monitoring of our outbound IVR profile and the Media Server utilization. I need to know where that data is coming from so that I can harvest it and place it on a custom dashboard, BlackChair. Below is what I see in GA.
Any ideas?
#SystemAdministration
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Steven Parrish
American Airlines Inc
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