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  • 1.  Push Preview Campaign

    Posted 03-18-2021 11:25
    hi all,
    need some help, i have deployed a Push Preview Campaign and the customer has a request below
    1. Remove the Mark Done option from agents when record is complete, agent must be ready for next record without having to select Mark Done
    2. if not able to achieve, is there a timer i can use to auto mark a record Done? 
    Example:
    if timer is set to 5 seconds and agent does not press Mark Done, the next record will be delivered to agent
    #PlatformAdministration

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    Reginald Sheraton
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  • 2.  RE: Push Preview Campaign

    Posted 03-19-2021 05:00
    Hi Reginald,

    There is Workspace parameter for this. 

    voice.mark-done-on-release

    Default Value: false
    Valid Values: true, false
    Changes Take Effect: At the next interaction.


    Specify if an interaction should be closed automatically if a TServer Release event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.



    ------------------------------
    Hassan Shaikh
    C Square Consulting PVT Ltd
    ------------------------------



  • 3.  RE: Push Preview Campaign

    Posted 03-19-2021 05:09
    Hi Hassan,
    Thanks for your response, according to Genesys Support, this option does not work for Push Preview campaigns but for all other Dialing modes.
    hence the question to the Community for any other way around this



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    Reginald Sheraton
    ------------------------------

    Original Message


  • 4.  RE: Push Preview Campaign

    Posted 03-21-2021 01:36
    In that case, we do customization. Let me know if I you want customization services.

    ------------------------------
    Hassan Shaikh
    C Square Consulting PVT Ltd
    ------------------------------

    Original Message


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