Looking to start investigating proactive chat use cases - is the stat service API the correct way to introduce the ability for our web team to actively offer chat based on agent availability/service levels?
Our chat widget is in-house developed, we are not using Genesys widgets - web team would like to continue to own all front end, and present a chat to a customer based on various agent availability metrics - my idea is that we'd use the stat service API to provide those stats and trigger accordingly.
I'm not confident this is the way to attack it, thoughts?
#DigitalChannels------------------------------
Christopher Tsang
Telus Communications
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