PureEngage On-Premises

Hey

Does anyone has an idea how to  Composer Plays .wav/.vox under Play Sound block with out specifying the Resource and by providing the Sound type as Busy or Silence .

I could see default .wav/.vox are been picked based on the type even though we are not providing any default .wav/.vox

#Routing(ACD/IVR)

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Aditya Namburi
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The Play Prompt block, if selected as Resource, is an static audio file you select in the block properties. 
You can use dynamic paths too, it is like a common HTML/Javascript routines to load an image in a web site for example.

As for the Busy/Silence, those names are determined at SIP Server options. 

The VOX and WAV extensions are actually defined at your language js file (Resources folder/Lang pack)

/**
* Default audio file extension
*/
var audioFileExtension = ".wav";


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Jorge Cornejo
VS Telecom LTDA.
------------------------------

this thread brought up another question.  Is there a way to pick a file dynamically based on branch blocks above.  Scenario:

I check in branch block if i am a Chase Customer or BankOne Customer (code would set some variable).  I want to play audio based on whether chase or bank one, so now i create two play prompt blocks.  Which works, however, we have a new requirement that would be a branch with about 15 banks...that means i would have to duplicate 15 play prompt blocks.  was hoping for one prompt block, and audio would be played based on variable. 


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Clayton Curtis
Enova Financial
------------------------------

Original Message:
Sent: 08-30-2019 09:14
From: Jorge Cornejo
Subject: Composer - Play Sound Block

The Play Prompt block, if selected as Resource, is an static audio file you select in the block properties.
You can use dynamic paths too, it is like a common HTML/Javascript routines to load an image in a web site for example.

As for the Busy/Silence, those names are determined at SIP Server options.

The VOX and WAV extensions are actually defined at your language js file (Resources folder/Lang pack)

/**
* Default audio file extension
*/
var audioFileExtension = ".wav";


------------------------------
Jorge Cornejo
VS Telecom LTDA.
------------------------------

As said, this is a javascript function, so you can call the audiofiles for example, audio1, audio2....audio15. Then your JS will be var='audio'+UData['BranchNumber']+'.wav'...the idea is that.
So in your prompt block you instead of calling a Resource, you call a variable. Of course the variable will need to also include the language folder path.
I suggest to take a look at MCP logs so you understand exactly what your block is doing.

------------------------------
Jorge Cornejo
VS Telecom LTDA.
------------------------------

Original Message:
Sent: 08-30-2019 09:58
From: Clayton Curtis
Subject: Composer - Play Sound Block

this thread brought up another question.  Is there a way to pick a file dynamically based on branch blocks above.  Scenario:

I check in branch block if i am a Chase Customer or BankOne Customer (code would set some variable).  I want to play audio based on whether chase or bank one, so now i create two play prompt blocks.  Which works, however, we have a new requirement that would be a branch with about 15 banks...that means i would have to duplicate 15 play prompt blocks.  was hoping for one prompt block, and audio would be played based on variable.


------------------------------
Clayton Curtis
Enova Financial
------------------------------


Original Message:
Sent: 08-30-2019 09:14
From: Jorge Cornejo
Subject: Composer - Play Sound Block

The Play Prompt block, if selected as Resource, is an static audio file you select in the block properties.
You can use dynamic paths too, it is like a common HTML/Javascript routines to load an image in a web site for example.

As for the Busy/Silence, those names are determined at SIP Server options.

The VOX and WAV extensions are actually defined at your language js file (Resources folder/Lang pack)

/**
* Default audio file extension
*/
var audioFileExtension = ".wav";


------------------------------
Jorge Cornejo
VS Telecom LTDA.

This makes sense now! thanks!

------------------------------
Clayton Curtis
Enova Financial
------------------------------

Original Message:
Sent: 08-30-2019 10:04
From: Jorge Cornejo
Subject: Composer - Play Sound Block

As said, this is a javascript function, so you can call the audiofiles for example, audio1, audio2....audio15. Then your JS will be var='audio'+UData['BranchNumber']+'.wav'...the idea is that.
So in your prompt block you instead of calling a Resource, you call a variable. Of course the variable will need to also include the language folder path.
I suggest to take a look at MCP logs so you understand exactly what your block is doing.

------------------------------
Jorge Cornejo
VS Telecom LTDA.
------------------------------


Original Message:
Sent: 08-30-2019 09:58
From: Clayton Curtis
Subject: Composer - Play Sound Block

this thread brought up another question.  Is there a way to pick a file dynamically based on branch blocks above.  Scenario:

I check in branch block if i am a Chase Customer or BankOne Customer (code would set some variable).  I want to play audio based on whether chase or bank one, so now i create two play prompt blocks.  Which works, however, we have a new requirement that would be a branch with about 15 banks...that means i would have to duplicate 15 play prompt blocks.  was hoping for one prompt block, and audio would be played based on variable.


------------------------------
Clayton Curtis
Enova Financial


Original Message:
Sent: 08-30-2019 09:14
From: Jorge Cornejo
Subject: Composer - Play Sound Block

The Play Prompt block, if selected as Resource, is an static audio file you select in the block properties.
You can use dynamic paths too, it is like a common HTML/Javascript routines to load an image in a web site for example.

As for the Busy/Silence, those names are determined at SIP Server options.

The VOX and WAV extensions are actually defined at your language js file (Resources folder/Lang pack)

/**
* Default audio file extension
*/
var audioFileExtension = ".wav";


------------------------------
Jorge Cornejo
VS Telecom LTDA.