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WDE - outbound call to phonenumber vs outbound call to contact

  • 1.  WDE - outbound call to phonenumber vs outbound call to contact

    Posted 01-08-2019 05:17
    Hi everyone,

    I have the following cenarios:

    1. make call to contact
    We use teamcommunicator to select a contact and them make a call to one of the contact's phonenumber.
    When the call is established we can create new interaction to the contact's emails and phonenumbers as can be seen below:

    contact call

    If we associate a new contact to the interaction the email and phonenumber list changes to reflect the new contact


    2. make call to phonenumber

    We use teamcommunicator to insert a phonenumber and them make a call.
    When the call is established  (and after released) all we can do is call the same number and not the contact's other phones or emails. This after WDE associates a contact to the call or we assign a contact ourself:

    phonenumber call

    Question: Can we costumize the behaviour on 1 when we make a new call to a phonenumber or we receive a outbound call (same behaviour as 2)?

    Thanks!

    #Integrations

    ------------------------------
    Pedro Antunes
    xseed-Consultoria e Sistemas
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