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  • 1.  Anyone know parse "EventCustom"?

    Posted 11-26-2018 20:51
    2018-11-26T20:33:34.270+0800 ERROR c.e.c.ixn.service.IxnServerHelper - 'EventCustom' (176) attributes:2018-11-26T20:33:34.270+0800 ERROR c.e.c.ixn.service.IxnServerHelper - 'EventCustom' (176) attributes:attr_custom_msg_type [int] = 85attr_custom_msg_data [bstr] =     0x0d 0x00 0x00 0x00 0x55 0x00 0x00 0x00 0x61 0x69    0xff 0xff 0xff 0xff 0x00 0x00 0x00 0x2a 0x69 0x00    0x00 0x00 0x3c 0x00 0x00 0x00 0x57 0x69 0x00 0x00    0x70 0x02 0x00 0x00 0x00 0x56 0x69 0x5b 0xfc 0x58    0x65 0x00 0x00 0x00 0x35 0x62 0x00 0x96 0x00 0x06    0x00 0x00 0x09 0x53 0x49 0x47 0x4e 0x41 0x54 0x55    0x52 0x45 0x00 0x06 0x72 0x6f 0x75 0x74 0x65 0x72    0x00 0x00 0x04 0x4e 0x41 0x4d 0x45 0x00 0x03 0x55    0x52 0x53 0x00 0x00 0x07 0x56 0x45 0x52 0x53 0x49    0x4f 0x4e 0x00 0x13 0x56 0x65 0x72 0x73 0x69 0x6f    0x6e 0x3a 0x20 0x38 0x2e 0x31 0x2e 0x34 0x30 0x30    0x2e 0x34 0x32 0x00 0x00 0x07 0x43 0x4c 0x55 0x53    0x54 0x45 0x52 0x00 0x03 0x55 0x52 0x53 0x00 0x00    0x04 0x56 0x51 0x49 0x44 0x00 0x20 0x39 0x34 0x49    0x30 0x53 0x46 0x50 0x51 0x4f 0x50 0x34 0x42 0x4a    ... [output truncated, 939 bytes left out of 1089]

    My application was collection interaction event using "RequestStartPlaceAgentStateReportingAll" , I known actual queue event  information was contained in the customeMessageData of an EventCustom received from Interaction Server,but I don't know how to parse this?
    #Unsure/Other

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    Derek Hu

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  • 2.  RE: Anyone know parse "EventCustom"?

    GENESYS
    Posted 11-27-2018 09:55
    You should probably ignore the EventCustom events as those events are typically server-to-server specific and the payloads are "custom", so not necessarily documented.

    What is the use case that you are trying to build for?  Perhaps we can point you to a better event to monitor or even a better integration approach.

    ------------------------------
    Jim Crespino
    Director, Developer Enablement
    Genesys
    https://developer.genesys.com
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