HI, I was trying to retrieve the ANI for a call using getCLI(), for some reason, I am getting a null value. This is what I am doing
def sCLI=context.getCLI();
context.setAttachedCallData("ANI",context.getVariable("sCLI"));
#Self-Service

------------------------------
Niharika Chennamadhav

------------------------------

Niharika,

If you're just trying to set it as attached data and not necessarily use it directly, why don't you try something like this:

context.setAttachedCallData("ANI",context.getCLI());

That should save you a step of defining an internal script variable if you're not going to manipulate the data.

If you absolutely cannot move away from this model, may I suggest the following:

def sCLI=context.getCLI();

// Log output to determine if the variable is null and that's why it's not setting appropriately
context.log(sCLI);

context.setAttachedCallData("ANI",sCLI);

Since it's locally defined, I don't believe it's accessible under the context reference.

This may help as well:  https://docs.genesys.com/images/Repo/GIA901_ScriptAPI.zip

Thank you.

------------------------------
Ivan Ullmann
Eventus Solutions Group
------------------------------

Original Message:
Sent: 02-01-2019 16:13
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

HI, I was trying to retrieve the ANI for a call using getCLI(), for some reason, I am getting a null value. This is what I am doing
def sCLI=context.getCLI();
context.setAttachedCallData("ANI",context.getVariable("sCLI"));
#Self-Service

------------------------------
Niharika Chennamadhav

------------------------------

Thank you so much.That worked.

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC
------------------------------

Original Message:
Sent: 02-01-2019 17:27
From: Ivan Ullmann
Subject: GIA Callfloweditor Script

Niharika,

If you're just trying to set it as attached data and not necessarily use it directly, why don't you try something like this:

context.setAttachedCallData("ANI",context.getCLI());

That should save you a step of defining an internal script variable if you're not going to manipulate the data.

If you absolutely cannot move away from this model, may I suggest the following:

def sCLI=context.getCLI();

// Log output to determine if the variable is null and that's why it's not setting appropriately
context.log(sCLI);

context.setAttachedCallData("ANI",sCLI);

Since it's locally defined, I don't believe it's accessible under the context reference.

This may help as well:  https://docs.genesys.com/images/Repo/GIA901_ScriptAPI.zip

Thank you.

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 02-01-2019 16:13
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

HI, I was trying to retrieve the ANI for a call using getCLI(), for some reason, I am getting a null value. This is what I am doing
def sCLI=context.getCLI();
context.setAttachedCallData("ANI",context.getVariable("sCLI"));
#Self-Service

------------------------------
Niharika Chennamadhav

------------------------------

How does context.setVuiPreferenceForModule() work? where do I find the VUI preferences values?

I am trying to do the below
def sPersona = context.setVuiPreferenceForModule("persona_name", "Visual Default Persona");
context.setAttachedCallData("PERSONA_SELECTED",sPersona);
context.log(sPersona);


Getting the error: Cannot find persona 'Visual Default Persona' in module 'Genesys Multimodal IVR (CE10)' (id 989) in company 'GTS Use Case' (id 41)

Also for sendSMS()

How can I send a variable for the recipients number,sender's number instead of actual numbers?

Thanks in Advance!

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC
------------------------------

Original Message:
Sent: 02-05-2019 13:03
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

Thank you so much.That worked.

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-01-2019 17:27
From: Ivan Ullmann
Subject: GIA Callfloweditor Script

Niharika,

If you're just trying to set it as attached data and not necessarily use it directly, why don't you try something like this:

context.setAttachedCallData("ANI",context.getCLI());

That should save you a step of defining an internal script variable if you're not going to manipulate the data.

If you absolutely cannot move away from this model, may I suggest the following:

def sCLI=context.getCLI();

// Log output to determine if the variable is null and that's why it's not setting appropriately
context.log(sCLI);

context.setAttachedCallData("ANI",sCLI);

Since it's locally defined, I don't believe it's accessible under the context reference.

This may help as well:  https://docs.genesys.com/images/Repo/GIA901_ScriptAPI.zip

Thank you.

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 02-01-2019 16:13
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

HI, I was trying to retrieve the ANI for a call using getCLI(), for some reason, I am getting a null value. This is what I am doing
def sCLI=context.getCLI();
context.setAttachedCallData("ANI",context.getVariable("sCLI"));
#Self-Service

------------------------------
Niharika Chennamadhav

------------------------------

I tried to change it to first get the VUI preference ,like below,but getting some other error.I feel some kind of plugin or class is missing,Not sure how to fix it.


def sPersona = context.getVuiPreference("persona_name");
context.log(sPersona);

return success;

groovy.lang.MissingPropertyException: No such property: success for class: Set_Persona

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC
------------------------------

Original Message:
Sent: 02-06-2019 17:40
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

How does context.setVuiPreferenceForModule() work? where do I find the VUI preferences values?

I am trying to do the below
def sPersona = context.setVuiPreferenceForModule("persona_name", "Visual Default Persona");
context.setAttachedCallData("PERSONA_SELECTED",sPersona);
context.log(sPersona);


Getting the error: Cannot find persona 'Visual Default Persona' in module 'Genesys Multimodal IVR (CE10)' (id 989) in company 'GTS Use Case' (id 41)

Also for sendSMS()

How can I send a variable for the recipients number,sender's number instead of actual numbers?

Thanks in Advance!

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-05-2019 13:03
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

Thank you so much.That worked.

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-01-2019 17:27
From: Ivan Ullmann
Subject: GIA Callfloweditor Script

Niharika,

If you're just trying to set it as attached data and not necessarily use it directly, why don't you try something like this:

context.setAttachedCallData("ANI",context.getCLI());

That should save you a step of defining an internal script variable if you're not going to manipulate the data.

If you absolutely cannot move away from this model, may I suggest the following:

def sCLI=context.getCLI();

// Log output to determine if the variable is null and that's why it's not setting appropriately
context.log(sCLI);

context.setAttachedCallData("ANI",sCLI);

Since it's locally defined, I don't believe it's accessible under the context reference.

This may help as well:  https://docs.genesys.com/images/Repo/GIA901_ScriptAPI.zip

Thank you.

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 02-01-2019 16:13
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

HI, I was trying to retrieve the ANI for a call using getCLI(), for some reason, I am getting a null value. This is what I am doing
def sCLI=context.getCLI();
context.setAttachedCallData("ANI",context.getVariable("sCLI"));
#Self-Service

------------------------------
Niharika Chennamadhav

------------------------------

Hi,

try return "success".

Best regards.

------------------------------
Bernhard Seifert
Tieto Austria GmbH
------------------------------

Original Message:
Sent: 02-06-2019 22:41
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

I tried to change it to first get the VUI preference ,like below,but getting some other error.I feel some kind of plugin or class is missing,Not sure how to fix it.


def sPersona = context.getVuiPreference("persona_name");
context.log(sPersona);

return success;

groovy.lang.MissingPropertyException: No such property: success for class: Set_Persona

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-06-2019 17:40
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

How does context.setVuiPreferenceForModule() work? where do I find the VUI preferences values?

I am trying to do the below
def sPersona = context.setVuiPreferenceForModule("persona_name", "Visual Default Persona");
context.setAttachedCallData("PERSONA_SELECTED",sPersona);
context.log(sPersona);


Getting the error: Cannot find persona 'Visual Default Persona' in module 'Genesys Multimodal IVR (CE10)' (id 989) in company 'GTS Use Case' (id 41)

Also for sendSMS()

How can I send a variable for the recipients number,sender's number instead of actual numbers?

Thanks in Advance!

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-05-2019 13:03
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

Thank you so much.That worked.

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-01-2019 17:27
From: Ivan Ullmann
Subject: GIA Callfloweditor Script

Niharika,

If you're just trying to set it as attached data and not necessarily use it directly, why don't you try something like this:

context.setAttachedCallData("ANI",context.getCLI());

That should save you a step of defining an internal script variable if you're not going to manipulate the data.

If you absolutely cannot move away from this model, may I suggest the following:

def sCLI=context.getCLI();

// Log output to determine if the variable is null and that's why it's not setting appropriately
context.log(sCLI);

context.setAttachedCallData("ANI",sCLI);

Since it's locally defined, I don't believe it's accessible under the context reference.

This may help as well:  https://docs.genesys.com/images/Repo/GIA901_ScriptAPI.zip

Thank you.

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 02-01-2019 16:13
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

HI, I was trying to retrieve the ANI for a call using getCLI(), for some reason, I am getting a null value. This is what I am doing
def sCLI=context.getCLI();
context.setAttachedCallData("ANI",context.getVariable("sCLI"));
#Self-Service

------------------------------
Niharika Chennamadhav

------------------------------

If I do that, it returns null.

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC
------------------------------

Original Message:
Sent: 02-07-2019 03:16
From: Bernhard Seifert
Subject: GIA Callfloweditor Script

Hi,

try return "success".

Best regards.

------------------------------
Bernhard Seifert
Tieto Austria GmbH

Original Message:
Sent: 02-06-2019 22:41
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

I tried to change it to first get the VUI preference ,like below,but getting some other error.I feel some kind of plugin or class is missing,Not sure how to fix it.


def sPersona = context.getVuiPreference("persona_name");
context.log(sPersona);

return success;

groovy.lang.MissingPropertyException: No such property: success for class: Set_Persona

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-06-2019 17:40
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

How does context.setVuiPreferenceForModule() work? where do I find the VUI preferences values?

I am trying to do the below
def sPersona = context.setVuiPreferenceForModule("persona_name", "Visual Default Persona");
context.setAttachedCallData("PERSONA_SELECTED",sPersona);
context.log(sPersona);


Getting the error: Cannot find persona 'Visual Default Persona' in module 'Genesys Multimodal IVR (CE10)' (id 989) in company 'GTS Use Case' (id 41)

Also for sendSMS()

How can I send a variable for the recipients number,sender's number instead of actual numbers?

Thanks in Advance!

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-05-2019 13:03
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

Thank you so much.That worked.

------------------------------
Niharika Chennamadhav
Global Technology Solutions, LLC

Original Message:
Sent: 02-01-2019 17:27
From: Ivan Ullmann
Subject: GIA Callfloweditor Script

Niharika,

If you're just trying to set it as attached data and not necessarily use it directly, why don't you try something like this:

context.setAttachedCallData("ANI",context.getCLI());

That should save you a step of defining an internal script variable if you're not going to manipulate the data.

If you absolutely cannot move away from this model, may I suggest the following:

def sCLI=context.getCLI();

// Log output to determine if the variable is null and that's why it's not setting appropriately
context.log(sCLI);

context.setAttachedCallData("ANI",sCLI);

Since it's locally defined, I don't believe it's accessible under the context reference.

This may help as well:  https://docs.genesys.com/images/Repo/GIA901_ScriptAPI.zip

Thank you.

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 02-01-2019 16:13
From: Niharika Chennamadhav
Subject: GIA Callfloweditor Script

HI, I was trying to retrieve the ANI for a call using getCLI(), for some reason, I am getting a null value. This is what I am doing
def sCLI=context.getCLI();
context.setAttachedCallData("ANI",context.getVariable("sCLI"));
#Self-Service

------------------------------
Niharika Chennamadhav

------------------------------