• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

I have created the outbound wrapcodes  list   Wrapcode_BMW_VOUT we are just unsure how to link them to the agents.


Thank you!

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

1. Check the application configuraiton matches the below:
   1. The below assumes you have left the interaction.override-option-key for IWS/WDE at it's default value of IW_OverrideOptions 
   2. the user_data_section_name option for OCS has a value of userdatalist
2. Create a transaction list object, that will reference your new Business Attribute object containing your disposition codes.  I'm going to call it list_iws_override_BMW_VOUT. It should contain the following option as a minimum (which is the reference to the dispositon list:
   [interaction-workspace]
interaction.disposition.value-business-attribute=Wrapcode_BMW_VOUT
3. Now we need to configure the campaign object with a reference to the transaction list we created in the above step.  I normally recommend configuring this on the calling list as it gives you the most flexibility.  So on the annex of your calling list add the following:
   [userdatalist]
IW_OverrideOptions=list_iws_override_BMW_VOUT
   
   

• OCS will attach the KVP IW_OverrideOptions=list_iws_override_BMW_VOUT to any calls made from this list.
• IWS will interpret this KVP when the call arrives and read the list_iws_override_BMW_VOUT transaction list for the override options.
• IWS will use the disposition override and read the Wrapcode_BMW_VOUT Business Attribute values and present those to the agent.

I have created the outbound wrapcodes  list   Wrapcode_BMW_VOUT we are just unsure how to link them to the agents.


Thank you!

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

hi Jason,

Can you help with the below. thank you very much for the feedback...kindly help on this.

I have got as far as this step below  what do you need enter in the calling list ?  I have add the annex tab as indicated.

3. Now we need to configure the campaign object with a reference to the transaction list we created in the above step.  I normally recommend configuring this on the calling list as it gives you the most flexibility.  So on the annex of your calling list add the following:

[userdatalist]

IW_OverrideOptions=list_iws_override_BMW_VOUT

1. Check the application configuraiton matches the below:
   1. The below assumes you have left the interaction.override-option-key for IWS/WDE at it's default value of IW_OverrideOptions 
   2. the user_data_section_name option for OCS has a value of userdatalist
2. Create a transaction list object, that will reference your new Business Attribute object containing your disposition codes.  I'm going to call it list_iws_override_BMW_VOUT. It should contain the following option as a minimum (which is the reference to the dispositon list:
   [interaction-workspace]
interaction.disposition.value-business-attribute=Wrapcode_BMW_VOUT
3. Now we need to configure the campaign object with a reference to the transaction list we created in the above step.  I normally recommend configuring this on the calling list as it gives you the most flexibility.  So on the annex of your calling list add the following:
   [userdatalist]
IW_OverrideOptions=list_iws_override_BMW_VOUT
   
   

• OCS will attach the KVP IW_OverrideOptions=list_iws_override_BMW_VOUT to any calls made from this list.
• IWS will interpret this KVP when the call arrives and read the list_iws_override_BMW_VOUT transaction list for the override options.
• IWS will use the disposition override and read the Wrapcode_BMW_VOUT Business Attribute values and present those to the agent.

I have created the outbound wrapcodes  list   Wrapcode_BMW_VOUT we are just unsure how to link them to the agents.


Thank you!

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

hi Jason,

Can you help with the below. thank you very much for the feedback...kindly help on this.

I have got as far as this step below  what do you need enter in the calling list ?  I have add the annex tab as indicated.

3. Now we need to configure the campaign object with a reference to the transaction list we created in the above step.  I normally recommend configuring this on the calling list as it gives you the most flexibility.  So on the annex of your calling list add the following:

[userdatalist]

IW_OverrideOptions=list_iws_override_BMW_VOUT

1. Check the application configuraiton matches the below:
   1. The below assumes you have left the interaction.override-option-key for IWS/WDE at it's default value of IW_OverrideOptions 
   2. the user_data_section_name option for OCS has a value of userdatalist
2. Create a transaction list object, that will reference your new Business Attribute object containing your disposition codes.  I'm going to call it list_iws_override_BMW_VOUT. It should contain the following option as a minimum (which is the reference to the dispositon list:
   [interaction-workspace]
interaction.disposition.value-business-attribute=Wrapcode_BMW_VOUT
3. Now we need to configure the campaign object with a reference to the transaction list we created in the above step.  I normally recommend configuring this on the calling list as it gives you the most flexibility.  So on the annex of your calling list add the following:
   [userdatalist]
IW_OverrideOptions=list_iws_override_BMW_VOUT
   
   

• OCS will attach the KVP IW_OverrideOptions=list_iws_override_BMW_VOUT to any calls made from this list.
• IWS will interpret this KVP when the call arrives and read the list_iws_override_BMW_VOUT transaction list for the override options.
• IWS will use the disposition override and read the Wrapcode_BMW_VOUT Business Attribute values and present those to the agent.

I have created the outbound wrapcodes  list   Wrapcode_BMW_VOUT we are just unsure how to link them to the agents.


Thank you!

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)

hi Jason,

Can you help with the below. thank you very much for the feedback...kindly help on this.

I have got as far as this step below  what do you need enter in the calling list ?  I have add the annex tab as indicated.

3. Now we need to configure the campaign object with a reference to the transaction list we created in the above step.  I normally recommend configuring this on the calling list as it gives you the most flexibility.  So on the annex of your calling list add the following:

[userdatalist]

IW_OverrideOptions=list_iws_override_BMW_VOUT

1. Check the application configuraiton matches the below:
   1. The below assumes you have left the interaction.override-option-key for IWS/WDE at it's default value of IW_OverrideOptions 
   2. the user_data_section_name option for OCS has a value of userdatalist
2. Create a transaction list object, that will reference your new Business Attribute object containing your disposition codes.  I'm going to call it list_iws_override_BMW_VOUT. It should contain the following option as a minimum (which is the reference to the dispositon list:
   [interaction-workspace]
interaction.disposition.value-business-attribute=Wrapcode_BMW_VOUT
3. Now we need to configure the campaign object with a reference to the transaction list we created in the above step.  I normally recommend configuring this on the calling list as it gives you the most flexibility.  So on the annex of your calling list add the following:
   [userdatalist]
IW_OverrideOptions=list_iws_override_BMW_VOUT
   
   

• OCS will attach the KVP IW_OverrideOptions=list_iws_override_BMW_VOUT to any calls made from this list.
• IWS will interpret this KVP when the call arrives and read the list_iws_override_BMW_VOUT transaction list for the override options.
• IWS will use the disposition override and read the Wrapcode_BMW_VOUT Business Attribute values and present those to the agent.

I have created the outbound wrapcodes  list   Wrapcode_BMW_VOUT we are just unsure how to link them to the agents.


Thank you!

• Create your separate Business Attributes objects for each campaign as required.
• Create one or more Transaction List that contains your WDE Disposition options, maybe something like this, lets call it WDE_Camp_A_Dispositions:

• In the annex of the Campaign or CallingList, set the userdatalist\IW_OverrideOptions option to a value of the name of Transaction List you've created (ie. WDE_Camp_A_Dispositions)