PureEngage On-Premises

Hi all, is it possible to put the email channel in to AfterCallWork? I have tried this function in my WDE code and it doesn't seem to do anything so I am just wondering if I am able to do this or not: this.agent.FirstMediaEmail.NotReadyAfterCallWork();
#Integrations
#Omni-ChannelDesktop/UserInterface

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Dean Smith

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My understanding is that ACW is not allowed on Email interactions, nor is it needed since email is not realtime like voice, so all the ACW work can be done whilst still having the email interaction open on the desktop. Once ALL the work is completed for that interaction, it can be marked done.


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Sean Mahon
Telstra Corporation Ltd
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Thanks Sean, I didn't think it was possible thought I would give it a try.

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Dean Smith
Connect Managed Services
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Original Message:
Sent: 09-29-2019 20:03
From: Sean Mahon
Subject: WDE Email Channel - can you use NotReadyAfterCallWork()

My understanding is that ACW is not allowed on Email interactions, nor is it needed since email is not realtime like voice, so all the ACW work can be done whilst still having the email interaction open on the desktop. Once ALL the work is completed for that interaction, it can be marked done.


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Sean Mahon
Telstra Corporation Ltd
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