Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group
------------------------------

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Hi , 
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Original Message:
Sent: 11-27-2018 10:02
From: Ivan Ullmann
Subject: Avaya TSAPI Tserver not starting

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Original Message------

Hi , 
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Are you seeing anything in the T-Server logs?

If you have no luck, open a case with Genesys support and ask them to do a live session to help you out.

------------------------------
Andrew Soroka
Genesys - Employees
------------------------------

Original Message:
Sent: 11-28-2018 23:59
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Hi ,
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-27-2018 10:02
From: Ivan Ullmann
Subject: Avaya TSAPI Tserver not starting

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

As tserver service is not starting so tserver logs are not generating.

i have reinstalled tserver multiple times.

Any thing else.i can do.

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Original Message:
Sent: 11-29-2018 00:15
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Are you seeing anything in the T-Server logs?

If you have no luck, open a case with Genesys support and ask them to do a live session to help you out.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-28-2018 23:59
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Hi ,
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-27-2018 10:02
From: Ivan Ullmann
Subject: Avaya TSAPI Tserver not starting

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Try starting the T-Server from the command line.

Capture the output, it may tell you more.

------------------------------
Andrew Soroka
Genesys - Employees
------------------------------

Original Message:
Sent: 11-29-2018 00:55
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

As tserver service is not starting so tserver logs are not generating.

i have reinstalled tserver multiple times.

Any thing else.i can do.

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-29-2018 00:15
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Are you seeing anything in the T-Server logs?

If you have no luck, open a case with Genesys support and ask them to do a live session to help you out.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-28-2018 23:59
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Hi ,
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-27-2018 10:02
From: Ivan Ullmann
Subject: Avaya TSAPI Tserver not starting

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

After starting from command line , getting error:-

"the ordinal 58 could not be located in dynamic link library in  avayatsapi_server.exe."

Regards,

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Original Message:
Sent: 11-29-2018 00:58
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Try starting the T-Server from the command line.

Capture the output, it may tell you more.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-29-2018 00:55
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

As tserver service is not starting so tserver logs are not generating.

i have reinstalled tserver multiple times.

Any thing else.i can do.

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-29-2018 00:15
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Are you seeing anything in the T-Server logs?

If you have no luck, open a case with Genesys support and ask them to do a live session to help you out.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-28-2018 23:59
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Hi ,
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-27-2018 10:02
From: Ivan Ullmann
Subject: Avaya TSAPI Tserver not starting

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Sounds like you need to get an updated TSAPI client from Avaya.

Basically the current client is not compatible with your T-Server.

If that does not fix your issue, then you should open a case with Genesys support

------------------------------
Andrew Soroka
Genesys - Employees
------------------------------

Original Message:
Sent: 11-30-2018 00:51
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

After starting from command line , getting error:-

"the ordinal 58 could not be located in dynamic link library in  avayatsapi_server.exe."

Regards,

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-29-2018 00:58
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Try starting the T-Server from the command line.

Capture the output, it may tell you more.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-29-2018 00:55
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

As tserver service is not starting so tserver logs are not generating.

i have reinstalled tserver multiple times.

Any thing else.i can do.

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-29-2018 00:15
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Are you seeing anything in the T-Server logs?

If you have no luck, open a case with Genesys support and ask them to do a live session to help you out.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-28-2018 23:59
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Hi ,
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-27-2018 10:02
From: Ivan Ullmann
Subject: Avaya TSAPI Tserver not starting

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Thanks a lot everyone. After upgrading the TSAPI client as per Tlink Version(AES version) , Tserver started.

Regards,

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------

Original Message:
Sent: 11-30-2018 01:02
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Sounds like you need to get an updated TSAPI client from Avaya.

Basically the current client is not compatible with your T-Server.

If that does not fix your issue, then you should open a case with Genesys support

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-30-2018 00:51
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

After starting from command line , getting error:-

"the ordinal 58 could not be located in dynamic link library in  avayatsapi_server.exe."

Regards,

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-29-2018 00:58
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Try starting the T-Server from the command line.

Capture the output, it may tell you more.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-29-2018 00:55
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

As tserver service is not starting so tserver logs are not generating.

i have reinstalled tserver multiple times.

Any thing else.i can do.

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-29-2018 00:15
From: Andrew Soroka
Subject: Avaya TSAPI Tserver not starting

Are you seeing anything in the T-Server logs?

If you have no luck, open a case with Genesys support and ask them to do a live session to help you out.

------------------------------
Andrew Soroka
Genesys - Employees

Original Message:
Sent: 11-28-2018 23:59
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Hi ,
Tserver for Avaya tsapi is not getting started.
Avaya tsapi client installed.able to connect with Avata tsapi client.
CSTA32.dll is available.what can be the issue.

I have used application templte 8.1.created application in cme.
In tserver section within application configured tlink service id ,userid and password.
added on license section and added license detailes and num of sdn and tdn licenses details.
then installed installation package.click setup.exe for installation.

m i missed any thing.
kindly help ,i am struggling from last 3-4 days.

Regards,




------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd

Original Message:
Sent: 11-27-2018 10:02
From: Ivan Ullmann
Subject: Avaya TSAPI Tserver not starting

Deepti,

If your TSAPI service isn't starting, you should contact your Avaya support representative.  There is very likely logging that would explain why it is not starting, and they should be able to assist you.

-Ivan

------------------------------
Ivan Ullmann
Eventus Solutions Group

Original Message:
Sent: 11-27-2018 03:31
From: Deepti Srivastava
Subject: Avaya TSAPI Tserver not starting

Avaya TSAPI Tserver windows service not starting.kindly help.


#Implementation

------------------------------
Deepti Srivastava
AGC networks Australia Pty Ltd
------------------------------