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  • 1.  PULSE : Update shared Dashboard copy not distributed

    Posted 01-14-2019 08:38
    Hello everyone,
    we noticed that if a User A modifies a shared Dashboorad copy or a shared Wallboard and a User B has opened that same Dashboard or Wallboard, he does not receive the shared editing in real time but is forced to close and reopen to view the changes.
    The same thing does not happen by modifying a template and distributing the change. In this case all the associated widgets are automatically recharged.

    Is the behavior described above correct?

    Thanks a lot.

    Riccardo
    #Reporting/Analytics

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    Riccardo Paoli
    NTT Data Italia S.p.A.
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  • 2.  RE: PULSE : Update shared Dashboard copy not distributed

    Posted 01-15-2019 02:31
    This is normal behavior. When you open a wallbaord or Dashboard you open a copy of th​e shared one.

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    Eystein Kylland
    Sopra Steria AS Norway
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