Genesys Engage on-premises

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  • 1.  WDE Customization Help

    Posted 05-16-2019 18:15
    Hello,

    I am trying to customize WDE 8.5 and need some guide into how to achieve this.
    The objective it to use a KVP ('browserURL' containing a URL to pop a browser window upon a call answer (EventRinging ideally, or EventEstablished).  The location of the browser is not important at the moment so can populate anywhere but would help if it did so within the WDE frame.  There is no other customization at the moment.

    What are the steps required? any specialist software needed such as Eclipse or MS Visual Studio?
    I have the WDE Developers guide but not sure which section I should follow to implement this customization.
    This is a standalone deployment, not click-once.

    I have installed a full workspace including the desktop toolkit but is not obvious as to how to achieve this.

    #Omni-ChannelDesktop/UserInterface

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    WA
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  • 2.  RE: WDE Customization Help

    Posted 05-17-2019 07:02
    Edited by Jason McLennan 05-17-2019 07:06
    Yes, you need Visual Studio.  Have you read the development documentation here: https://docs.genesys.com/Documentation/IW/latest/Developer/Introduction
    Here's an older blog post that talks about exactly what your trying to do I think : http://www.lakshmikanth.com/genesys-workspace-desktop-custom-screen-pop/

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    Jason Mclennan
    Commonwealth Bank of Australia
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