Hi CJ,
For the newbies, IRD might be a little bit confusing.
I can assist you with a few keypoints, for your fast start.
You may contact me in private. Please share your question list as detailed as possible.
Kind regards
Gökalp
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Ahmet Gokalp Ergec
UCS Bilisim Sistemleri Ltd. Sti
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Original Message:
Sent: 02-25-2019 20:23
From: Andrew Soroka
Subject: Best Documentation for Understanding URS Routing Vis-a-Vis IRD
Hi CJ,
Have you looked at the routing reference manual?
https://docs.genesys.com/Special:Repository/81r_ref.pdf?id=7e6f8aca-9156-4d39-945f-e544a7b5229d
cheers
Andrew
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Andrew Soroka
Genesys - Employees
Original Message:
Sent: 02-25-2019 13:14
From: CJ Canton
Subject: Best Documentation for Understanding URS Routing Vis-a-Vis IRD
I'm fairly new to Genesys and I'm having a lot of time wrapping my head around how URS routing works in IRD (we exclusively use IRD at my company and I'm not about to re-invent the wheel). What is the best document for outlining the concepts and methods of IRD routing in URS?
#ArchitectureandDesign
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
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CJ Canton
Intercontinental Hotels Group
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