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  • 1.  RCBS Configurations

    Posted 08-08-2018 01:45
    ​Hi Team ,

    I wanted to know if it possible for the RCBS (Recording Cloud Backup Service ) tool to fetch the call recording based on the AgentId and timestamp . ?
    What should be configuration in the config.properties file for the above scenario.

    Thanks
    #General

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    Kamlesh Mahapatra

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  • 2.  RE: RCBS Configurations

    Posted 08-13-2018 11:42
    Edited by Matt Lawson 08-13-2018 14:21

    Hey Kamlesh,

    Thanks for posting in Genesys Casual. This question seems to be technical in nature. I've been told it's a PureEngage question, so I've moved it to the PureEngage Premise community.

    Thanks!



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


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