PureEngage On-Premises

​Hi Team ,

I wanted to know if it possible for the RCBS (Recording Cloud Backup Service ) tool to fetch the call recording based on the AgentId and timestamp . ?
What should be configuration in the config.properties file for the above scenario.

Thanks
#General

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Kamlesh Mahapatra

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Hey Kamlesh,

Thanks for posting in Genesys Casual. This question seems to be technical in nature. I've been told it's a PureEngage question, so I've moved it to the PureEngage Premise community.

Thanks!

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Matt Lawson
Genesys - Employees
Online Community Manager
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