Genesys Engage on-premises

 View Only
Discussion Thread View
  • 1.  GMS chat API version 2

    Posted 08-02-2018 23:05
    ​Hi,

    We are trying to migrate existing web API to GMS API by following the below documentation  
    url: Documentation:GMS:API:ChatAPIv2:8.5.2 - Genesys Documentation

    we are able to get valid response from the server for request for chat, start typing, stop typing and send messages but I am not able to see messages in IWS workspace and it seems IWS workspace not connected with Genesys server. I gone through all  the documentation of Genesys there is no information related to this. Can anybody help on this how to proceed further

    Thank you
    Genesys remove preview
    Documentation:GMS:API:ChatAPIv2:8.5.2 - Genesys Documentation
    Genesys Mobile Services API Reference / Digital Channels API / Chat API Version 2
    View this on Genesys >



    ------------------------------
    bharani dasari
    Telus Communications
    ------------------------------


  • 2.  RE: GMS chat API version 2

    GENESYS
    Posted 08-03-2018 15:35
    You have to configuration the IWS/WDE application to connection to Interaction Server and UCS and then you have to configure the IWS/WDE options to enable chat capabilities in the application, and lastly the agent/place has to have capacity rules to indicate that they can handle a chat.

    Here is info on deploying chat in IWS/WDE: https://docs.genesys.com/Documentation/IW/8.5.1/Dep/ChatInteractions

    Also, at easy way to move to the Chat v2 API is to just use the Genesys Widgets, which includes an easy to use chat widget: https://docs.genesys.com/Documentation/GWC.

    ------------------------------
    Jim Crespino
    Director, Developer Enablement
    Genesys
    https://developer.genesys.com
    ------------------------------



  • 3.  RE: GMS chat API version 2

    Posted 08-04-2018 23:09
    ​Thank you Jim Crespino for quick reply,

     Here we decided not to use Genesys widgets to send messages to the agent as we are developing our own contact application with custom UI.
    We are consuming GMS chat API 2 from client application(Contact application) and we are getting valid response from the server.
    Query : 1) Can you please let me know what configuration needs to be established between chat server and IWS work space ?
                 2) Is there anything that needs to be done in client application apart from consuming GMS chat API 2

    Thanks

    ------------------------------
    bharani dasari
    Telus Communications
    ------------------------------



  • 4.  RE: GMS chat API version 2

    Posted 08-05-2018 15:12
    I would recommend you to first test with Genesys already validated tools, like the Chat Widget. When you have it working end to end, customer with agent, then you do your development.
    Right now you are fighting with 2 possible issues, or even 3, your lack of knowledge on how the tool works, the development itself, and the system configuration. So reduce the points of failure.
    For how to make it work, just follow the documentation at docs.genesyslab.com, it is well explained for Chat. Verify the Connections Table at Interaction Server documentation.

    ------------------------------
    Jorge Cornejo
    VS Telecom LTDA.
    ------------------------------



  • 5.  RE: GMS chat API version 2

    Posted 08-06-2018 10:44
    ​Thank you Jorge Cornejo ,

    Hello, we have already working widget using Web API  and  we decided to migrate to GMS API.  We are trying to use GMS API version 2 without Genesys web JS file then communication not happening between contact and agent.

    Thank you

    ------------------------------
    bharani dasari
    Telus Communications
    ------------------------------



  • 6.  RE: GMS chat API version 2

    Posted 10-11-2018 04:39
    GMS plays the role of WebAPI in Mobile chats. So if you don't see any transcripts in WDE, i would suggest you to check if you are able to initiate a test chat using GMS Samples (from GMS WebUI) and it works fine.

    1)If that works fine, then you need to check from the Mobile Application side.
    2)If that has a problem, you need to fix any issue with eServices components.

    ------------------------------
    Sivakumar Natarajamoorthy,
    Genesys Certified Professional.
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources