I would recommend you to first test with Genesys already validated tools, like the Chat Widget. When you have it working end to end, customer with agent, then you do your development.
Right now you are fighting with 2 possible issues, or even 3, your lack of knowledge on how the tool works, the development itself, and the system configuration. So reduce the points of failure.
For how to make it work, just follow the documentation at docs.genesyslab.com, it is well explained for Chat. Verify the Connections Table at Interaction Server documentation.
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Jorge Cornejo
VS Telecom LTDA.
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Original Message:
Sent: 08-04-2018 23:09
From: bharani dasari
Subject: GMS chat API version 2
Thank you Jim Crespino for quick reply,
Here we decided not to use Genesys widgets to send messages to the agent as we are developing our own contact application with custom UI.
We are consuming GMS chat API 2 from client application(Contact application) and we are getting valid response from the server.
Query : 1) Can you please let me know what configuration needs to be established between chat server and IWS work space ?
2) Is there anything that needs to be done in client application apart from consuming GMS chat API 2
Thanks
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bharani dasari
Telus Communications
Original Message:
Sent: 08-03-2018 15:34
From: Jim Crespino
Subject: GMS chat API version 2
You have to configuration the IWS/WDE application to connection to Interaction Server and UCS and then you have to configure the IWS/WDE options to enable chat capabilities in the application, and lastly the agent/place has to have capacity rules to indicate that they can handle a chat.
Here is info on deploying chat in IWS/WDE: https://docs.genesys.com/Documentation/IW/8.5.1/Dep/ChatInteractions
Also, at easy way to move to the Chat v2 API is to just use the Genesys Widgets, which includes an easy to use chat widget: https://docs.genesys.com/Documentation/GWC.
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Jim Crespino
Director, Developer Enablement
Genesys
https://developer.genesys.com
Original Message:
Sent: 08-02-2018 23:05
From: bharani dasari
Subject: GMS chat API version 2
Hi,
We are trying to migrate existing web API to GMS API by following the below documentation
url: Documentation:GMS:API:ChatAPIv2:8.5.2 - Genesys Documentation
we are able to get valid response from the server for request for chat, start typing, stop typing and send messages but I am not able to see messages in IWS workspace and it seems IWS workspace not connected with Genesys server. I gone through all the documentation of Genesys there is no information related to this. Can anybody help on this how to proceed further
Thank you
Genesys | remove preview |
| Documentation:GMS:API:ChatAPIv2:8.5.2 - Genesys Documentation | Genesys Mobile Services API Reference / Digital Channels API / Chat API Version 2 | View this on Genesys > |
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bharani dasari
Telus Communications
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