I am trying to retrieve custom fields from "callresult" event in SCXML with _event.data.fields prefix but it seems the prefix is not defined in this event. Can someone please help point a direction of how to retrieve any mandatory and custom fields in "callresult" event? 

Thanks!

------------------------------
Henry
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Hey Henry,

Might want to flag this is an OCS SCXML question, as a lot of people will probably assume your talking about ORS SCXML and be a little confused.

Anyway, the reason this is not addressable is because the callresult only returns a single property.  That is the call result :)

If you want to know the value of fields at any point, you need to capture them at the point of the ocs.next_record event and then assign them to your data model. Something like the below:

....


Regards,

------------------------------
Jason Mclennan
Commonwealth Bank of Australia
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Original Message:
Sent: 08-29-2018 17:58
From: Henry Sun
Subject: Retrieve custom fields in SCXML

I am trying to retrieve custom fields from "callresult" event in SCXML with _event.data.fields prefix but it seems the prefix is not defined in this event. Can someone please help point a direction of how to retrieve any mandatory and custom fields in "callresult" event?

Thanks!

------------------------------
Henry
------------------------------

Thank you Jason for the clarification! Yes, it is for OCS, not ORS.

As we are using PowerGVP, the logic is, retrieve the record with "next_record", make the outbound call, the call is connected to IVR, IVR makes changes on custom fields, then the logic comes back to SCXML where at this point, I need to query the custom fields and determine to continue or end the call based on the value of the custom fields. So I was expecting the "callresult" event to return the updated custom fields but as you mentioned, it returns the callresult property only.

I am currently firing another "next_record" action to retrieve the same record that was being called, but I wonder if this is the right way, or if there are any better ways.

Thanks.

------------------------------
Henry
------------------------------

Original Message:
Sent: 08-30-2018 02:21
From: Jason Mclennan
Subject: Retrieve custom fields in SCXML

Hey Henry,

Might want to flag this is an OCS SCXML question, as a lot of people will probably assume your talking about ORS SCXML and be a little confused.

Anyway, the reason this is not addressable is because the callresult only returns a single property.  That is the call result :)

If you want to know the value of fields at any point, you need to capture them at the point of the ocs.next_record event and then assign them to your data model. Something like the below:

<datamodel>

<data ID="chain_id" expr="'0'"/>

<data ID="custom_field_v" expr="'default'"/>

</datamodel>

....

<state id="NextRecord">

<onentry>

<ocs:next_record/>

</onentry>

<transition event="ocs.next_record" cond= "_event.data.record_id == '0'" target="end"/>

<transition event="ocs.next_record" cond= "_event.data.record_id != '0'" target="MakeCall">

<assign location="_data.record_id" expr = "_event.data.record_id" />
<assign location="_data.custom_field_v" expr = "_event.data.custom_field" />

</transition>

</state>

Regards,

------------------------------
Jason Mclennan
Commonwealth Bank of Australia

Original Message:
Sent: 08-29-2018 17:58
From: Henry Sun
Subject: Retrieve custom fields in SCXML

I am trying to retrieve custom fields from "callresult" event in SCXML with _event.data.fields prefix but it seems the prefix is not defined in this event. Can someone please help point a direction of how to retrieve any mandatory and custom fields in "callresult" event?

Thanks!

------------------------------
Henry
------------------------------