Hello all,
Maybe somebody can explain to me how can I define the "working hours" for the e-mail services.
For example, the "live CC" is working from 08:00 to 19:00, during these hours, the mail is coming to the queue (VQ) and waiting for the agent.
During the non-working hours, it's going to the queue and waiting for the next "working hours", but some times it can be the "weekend" or some holidays. In such <g class="gr_ gr_721 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins replaceWithoutSep" id="721" data-gr-id="721">situation</g>, we must define the "maximum waiting time" for 3-4 days.
Maybe somebody knows some other, more "elegant" way to solve this problem?
Maybe it is possible to check if the "queue" is open or close (check the working hours) and when it's "closed" leave the e-mails in ???
or define that the E-Mail server will check the new emails only during the predefined hours
or ?????
If somebody <g class="gr_ gr_693 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="693" data-gr-id="693">have</g> any ideas, please tell me
,
#DigitalChannels#Implementation#Unsure/Other------------------------------
Best regards,
Yvgeni Liberman
ITNavPro
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