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  • 1.  IRD Routing Loading

    Posted 06-12-2019 08:28
    ​Is there any way to load IRD strategy (.rbn) to route point from outside IRD tool? Any Genesys API will help here?
    #Routing(ACD/IVR)

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    Yaksh Kumar Singh
    Bank of America
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  • 2.  RE: IRD Routing Loading

    Posted 06-12-2019 10:10
    You can use the API to adjust the annex tab options of the routing point. URS/IRD are already reading those settings to know what's loaded anyway



    Original Message


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