Genesys Engage on-premises

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CCpulse reporting on GMS call back

  • 1.  CCpulse reporting on GMS call back

    Posted 12-14-2018 17:58
    We are implementing GMS based voice call back option in our environment. I already tested to use out-of-the box PULSE widget for callback and it works fine but we are currently running a CCPulse shop and I am looking for a solution works with CCPulse... Anyone has such experience with CCPulse?
    #Reporting/Analytics

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    Senih Demren
    Insurance Corporation of British Columbia
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