Genesys Engage on-premises

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  • 1.  Unable to login agent on Workspace Web edition

    Posted 03-13-2019 14:47
      |   view attached
    I have depoyed Genesys Web services on Linux successfully and can access the URL where the agent will be logged in. When I try to login agent , it always gives invalid username/password whereas the same agent is being logged in to the desktop edition.It happens with whatever new agent I make and unable to use Workspace Web Edition. On the GWS, I was able to get some logs . Need help figuring this out please:


    03/13/2019 23:57:14.884 DEBUG [] [] [] [qtp1710728012-26] /api/v2/diagnostics/version c.g.cloud.web.CustomScopeFilter Security context is null or not authenticated, extracting contact center ID from the header
    03/13/2019 23:57:25.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-1] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea called ensureMonitored
    03/13/2019 23:57:25.935 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-1] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea service not activated, repair monitoring skipped till activated
    03/13/2019 23:57:40.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-10] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refreshing cached telephony processing contexts
    03/13/2019 23:57:40.935 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-10] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refresh complete
    03/13/2019 23:57:55.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-7] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea called ensureMonitored
    03/13/2019 23:57:55.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-7] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea service not activated, repair monitoring skipped till activated
    03/13/2019 23:58:03.658 DEBUG [] [] [] [pool-9-thread-1] c.g.c.v.a.e.t.TelephonyUserMonitorV2 Looking for user sessions to cleanup...
    03/13/2019 23:58:10.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-6] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refreshing cached telephony processing contexts
    03/13/2019 23:58:10.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-6] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refresh complete













    03/13/2019 23:58:25.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-16] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea called ensureMonitored
    03/13/2019 23:58:25.935 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-16] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea service not activated, repair monitoring skipped till activated
    03/13/2019 23:58:26.678 DEBUG [] [] [] [qtp1710728012-26] /api/v2/me subresources=features,devices,channels c.g.cloud.web.CustomScopeFilter http://10.32.9.67:8090/ui/ad/v1/index.html? Security context is null or not authenticated, extracting contact center ID from the header
    03/13/2019 23:58:27.176 DEBUG [] [] [] [qtp1710728012-26] /api/v2/me subresources=features,devices,channels c.g.c.v.c.t.c.ChannelRepository http://10.32.9.67:8090/ui/ad/v1/index.html? Repository is initialized
    03/13/2019 23:58:27.721 DEBUG [] [] [] [qtp1710728012-26] /api/v2/me subresources=features,devices,channels c.g.c.v.a.s.e.WebApiExceptionHandlerV2 http://10.32.9.67:8090/ui/ad/v1/index.html? No contact center registered on current thread






    03/13/2019 23:58:40.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-2] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refreshing cached telephony processing contexts
    03/13/2019 23:58:40.935 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-2] c.g.c.v.c.t.TelephonyContextCacheRefreshService Refresh complete
    03/13/2019 23:58:45.765 DEBUG [] [2FoYm6DEMpXCUQpSqU5V7Qakvb4khwn7k12hwc7mlbyizw] [] [qtp1710728012-26] /api/v2/me subresources=features,devices,channels c.g.cloud.web.CustomScopeFilter http://10.32.9.67:8090/ui/ad/v1/index.html?username=test&password=genesys Security context is null or not authenticated, extracting contact center ID from the header
    03/13/2019 23:58:45.785 DEBUG [] [2FoYm6DEMpXCUQpSqU5V7Qakvb4khwn7k12hwc7mlbyizw] [] [qtp1710728012-26] /api/v2/me subresources=features,devices,channels c.g.c.v.a.s.e.WebApiExceptionHandlerV2 http://10.32.9.67:8090/ui/ad/v1/index.html?username=test&password=genesys No contact center registered on current thread
    03/13/2019 23:58:45.993 DEBUG [] [] [] [qtp1710728012-27] c.g.c.v.g.c.c.ConfigurationServerContextV2 Initializing ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT]
    03/13/2019 23:58:46.002 DEBUG [] [] [] [qtp1710728012-27] c.g.c.v.g.c.c.ConfigurationServerContextV2 ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT] initialized
    03/13/2019 23:58:46.003 DEBUG [] [] [] [qtp1710728012-27] c.g.c.v.g.c.c.ConfigurationServerContextV2 Activating ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT]
    03/13/2019 23:58:46.005 DEBUG [] [] [] [qtp1710728012-27] c.g.c.v.g.c.c.ConfigurationServerContextV2 ConfigurationServerContextV2 [ON_PREMISE_ENVIRONMENT] initializing ConfigServer connection with configuration [ConnectionConfiguration(key=null, protocolName=ConfigServer, name=ConfigServer, transport=TransportConfiguration(uri=tcp://ASH_GEN_FRAME.afiniti.com:2020, backupUri=tcp://ASH_GEN_FRAME.afiniti.com:2020, reconnectAttempts=1, reconnectTimeout=10000), configuration=ApplicationConfiguration(applicationType=CFGConfigServer, applicationName=ConfigServer), useAddp=false, localAddpTimeout=null, remoteAddpTimeout=null, addpTrace=null, tlsEnabled=false, caCertificate=, messageQueueSize=null)]
    03/13/2019 23:58:46.008 DEBUG [] [] [] [qtp1710728012-27] c.g.c.i.ConnectionFactoryV1 Creating connection with configuration [ConnectionConfiguration(key=null, protocolName=ConfigServer, name=ConfigServer, transport=TransportConfiguration(uri=tcp://ASH_GEN_FRAME.afiniti.com:2020, backupUri=tcp://ASH_GEN_FRAME.afiniti.com:2020, reconnectAttempts=1, reconnectTimeout=10000), configuration=ApplicationConfiguration(applicationType=CFGConfigServer, applicationName=ConfigServer), useAddp=false, localAddpTimeout=null, remoteAddpTimeout=null, addpTrace=null, tlsEnabled=false, caCertificate=, messageQueueSize=null)] endpoint [ConfigServer:ON_PREMISE_ENVIRONMENT:a46416d1-e3e0-4698-829f-42c895e12be7(UUId)] invoker group [ConfigServer:ON_PREMISE_ENVIRONMENT:a46416d1-e3e0-4698-829f-42c895e12be7(UUId)] isActivate [false] and activationtimeout [35000]
    03/13/2019 23:58:46.009 DEBUG [] [] [] [qtp1710728012-27] c.g.c.i.ConnectionFactoryV1 Primary URI [tcp://ASH_GEN_FRAME.afiniti.com:2020], backup URI [tcp://ASH_GEN_FRAME.afiniti.com:2020]
    03/13/2019 23:58:46.026 ERROR [] [] [] [qtp1710728012-27] c.g.c.v.g.c.c.ConfigurationServerContextV2 Error activating ConfigurationServerContextV2 for Genesys Environment with ID ON_PREMISE_ENVIRONMENT
    com.genesyslab.cloud.v2.exceptions.CloudException: Wrong primary server address specified tcp://ASH_GEN_FRAME.afiniti.com:2020
    at com.genesyslab.cloud.infrastructure.ConnectionFactoryV1.createConnection(ConnectionFactoryV1.java:105) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.genesysframework.configurationserver.connection.ConfigurationServerContextV2.performActivate(ConfigurationServerContextV2.java:177) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.genesysframework.AbstractServerContextV2.tryActivate(AbstractServerContextV2.java:48) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration.configServerContext(ApiContextConfiguration.java:353) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.CGLIB$configServerContext$11(<generated>) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df$$FastClassBySpringCGLIB$$18c7c5f8.invoke(<generated>) [gws.jar!/:8.5.2]
    at org.springframework.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:228) [spring-core-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.annotation.ConfigurationClassEnhancer$BeanMethodInterceptor.intercept(ConfigurationClassEnhancer.java:318) [spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.configServerContext(<generated>) [gws.jar!/:8.5.2]
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_201]
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_201]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_201]
    at java.lang.reflect.Method.invoke(Method.java:498) ~[na:1.8.0_201]
    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:162) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:588) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.instantiateUsingFactoryMethod(AbstractAutowireCapableBeanFactory.java:1123) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1018) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory$2.getObject(AbstractBeanFactory.java:345) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.CustomScopeAttributes.get(CustomScopeAttributes.java:30) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.GenesysEnvironmentScope.get(GenesysEnvironmentScope.java:24) [gws.jar!/:8.5.2]
    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:340) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:220) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:351) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:332) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1063) [spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudWebBasicAuthenticationFilter.doFilterInternal(CloudWebBasicAuthenticationFilter.java:154) [gws.jar!/:8.5.2]
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.session.ConcurrentSessionFilter.doFilter(ConcurrentSessionFilter.java:133) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudConcurrentSessionFilter.doFilter(CloudConcurrentSessionFilter.java:57) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.rightnow.security.RightNowAdapterAuthenticationFilter.doFilter(RightNowAdapterAuthenticationFilter.java:366) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.salesforce.security.SalesforceRequestHeaderAuthenticationFilter.doFilter(SalesforceRequestHeaderAuthenticationFilter.java:499) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.handle(Jetty9CrossOriginFilter.java:181) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.doFilter(Jetty9CrossOriginFilter.java:137) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.GenesysCrossOriginFilter.doFilter(GenesysCrossOriginFilter.java:155) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:292) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:91) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:213) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:176) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577) [jetty-security-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.RequestLogHandler.handle(RequestLogHandler.java:95) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.Server.handle(Server.java:499) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544) [jetty-io-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at java.lang.Thread.run(Thread.java:748) [na:1.8.0_201]
    03/13/2019 23:58:46.028 DEBUG [] [] [] [qtp1710728012-27] c.g.c.v.g.c.c.ConfigurationServerContextV2 Disposing ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT]
    03/13/2019 23:58:46.028 DEBUG [] [] [] [qtp1710728012-27] c.g.c.i.ConnectionFactoryV1 Releasing connection [null]
    03/13/2019 23:58:46.033 DEBUG [] [] [] [qtp1710728012-27] c.g.c.w.s.CloudWebBasicAuthenticationFilter HTCC authentication failed, trying basic authentication:
    org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'configServerContext' defined in class path resource [com/genesyslab/cloud/v2/api/springintegration/configuration/ApiContextConfiguration.class]: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.genesyslab.cloud.v2.genesysframework.configurationserver.connection.ConfigurationServerContextV2]: Factory method 'configServerContext' threw exception; nested exception is java.lang.NullPointerException
    at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:599) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.instantiateUsingFactoryMethod(AbstractAutowireCapableBeanFactory.java:1123) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1018) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory$2.getObject(AbstractBeanFactory.java:345) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.CustomScopeAttributes.get(CustomScopeAttributes.java:30) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.GenesysEnvironmentScope.get(GenesysEnvironmentScope.java:24) ~[gws.jar!/:8.5.2]
    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:340) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:220) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:351) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:332) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1063) ~[spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudWebBasicAuthenticationFilter.doFilterInternal(CloudWebBasicAuthenticationFilter.java:154) ~[gws.jar!/:8.5.2]
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.session.ConcurrentSessionFilter.doFilter(ConcurrentSessionFilter.java:133) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudConcurrentSessionFilter.doFilter(CloudConcurrentSessionFilter.java:57) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.rightnow.security.RightNowAdapterAuthenticationFilter.doFilter(RightNowAdapterAuthenticationFilter.java:366) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.salesforce.security.SalesforceRequestHeaderAuthenticationFilter.doFilter(SalesforceRequestHeaderAuthenticationFilter.java:499) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.handle(Jetty9CrossOriginFilter.java:181) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.doFilter(Jetty9CrossOriginFilter.java:137) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.GenesysCrossOriginFilter.doFilter(GenesysCrossOriginFilter.java:155) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:292) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:91) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:213) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:176) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577) [jetty-security-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.RequestLogHandler.handle(RequestLogHandler.java:95) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.Server.handle(Server.java:499) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544) [jetty-io-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at java.lang.Thread.run(Thread.java:748) [na:1.8.0_201]
    Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.genesyslab.cloud.v2.genesysframework.configurationserver.connection.ConfigurationServerContextV2]: Factory method 'configServerContext' threw exception; nested exception is java.lang.NullPointerException
    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:189) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:588) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    ... 56 common frames omitted
    Caused by: java.lang.NullPointerException: null
    at com.genesyslab.cloud.v2.genesysframework.AbstractServerContextV2.tryActivate(AbstractServerContextV2.java:53) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration.configServerContext(ApiContextConfiguration.java:353) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.CGLIB$configServerContext$11(<generated>) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df$$FastClassBySpringCGLIB$$18c7c5f8.invoke(<generated>) ~[gws.jar!/:8.5.2]
    at org.springframework.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:228) ~[spring-core-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.annotation.ConfigurationClassEnhancer$BeanMethodInterceptor.intercept(ConfigurationClassEnhancer.java:318) ~[spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.configServerContext(<generated>) ~[gws.jar!/:8.5.2]
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_201]
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_201]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_201]
    at java.lang.reflect.Method.invoke(Method.java:498) ~[na:1.8.0_201]
    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:162) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    ... 57 common frames omitted
    03/13/2019 23:58:46.065 DEBUG [] [] [] [qtp1710728012-27] c.g.c.w.s.ForbiddenAuthenticationEntryPoint Responding with HTTP 403: Bad credentials
    03/13/2019 23:58:48.066 DEBUG [] [] [] [qtp1710728012-28] c.g.c.v.g.c.c.ConfigurationServerContextV2 Initializing ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT]
    03/13/2019 23:58:48.066 DEBUG [] [] [] [qtp1710728012-28] c.g.c.v.g.c.c.ConfigurationServerContextV2 ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT] initialized
    03/13/2019 23:58:48.066 DEBUG [] [] [] [qtp1710728012-28] c.g.c.v.g.c.c.ConfigurationServerContextV2 Activating ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT]
    03/13/2019 23:58:48.067 DEBUG [] [] [] [qtp1710728012-28] c.g.c.v.g.c.c.ConfigurationServerContextV2 ConfigurationServerContextV2 [ON_PREMISE_ENVIRONMENT] initializing ConfigServer connection with configuration [ConnectionConfiguration(key=null, protocolName=ConfigServer, name=ConfigServer, transport=TransportConfiguration(uri=tcp://ASH_GEN_FRAME.afiniti.com:2020, backupUri=tcp://ASH_GEN_FRAME.afiniti.com:2020, reconnectAttempts=1, reconnectTimeout=10000), configuration=ApplicationConfiguration(applicationType=CFGConfigServer, applicationName=ConfigServer), useAddp=false, localAddpTimeout=null, remoteAddpTimeout=null, addpTrace=null, tlsEnabled=false, caCertificate=, messageQueueSize=null)]
    03/13/2019 23:58:48.067 DEBUG [] [] [] [qtp1710728012-28] c.g.c.i.ConnectionFactoryV1 Creating connection with configuration [ConnectionConfiguration(key=null, protocolName=ConfigServer, name=ConfigServer, transport=TransportConfiguration(uri=tcp://ASH_GEN_FRAME.afiniti.com:2020, backupUri=tcp://ASH_GEN_FRAME.afiniti.com:2020, reconnectAttempts=1, reconnectTimeout=10000), configuration=ApplicationConfiguration(applicationType=CFGConfigServer, applicationName=ConfigServer), useAddp=false, localAddpTimeout=null, remoteAddpTimeout=null, addpTrace=null, tlsEnabled=false, caCertificate=, messageQueueSize=null)] endpoint [ConfigServer:ON_PREMISE_ENVIRONMENT:9951d263-cd86-4eb3-ba00-6054bdb0cde6(UUId)] invoker group [ConfigServer:ON_PREMISE_ENVIRONMENT:9951d263-cd86-4eb3-ba00-6054bdb0cde6(UUId)] isActivate [false] and activationtimeout [35000]
    03/13/2019 23:58:48.067 DEBUG [] [] [] [qtp1710728012-28] c.g.c.i.ConnectionFactoryV1 Primary URI [tcp://ASH_GEN_FRAME.afiniti.com:2020], backup URI [tcp://ASH_GEN_FRAME.afiniti.com:2020]
    03/13/2019 23:58:48.069 ERROR [] [] [] [qtp1710728012-28] c.g.c.v.g.c.c.ConfigurationServerContextV2 Error activating ConfigurationServerContextV2 for Genesys Environment with ID ON_PREMISE_ENVIRONMENT
    com.genesyslab.cloud.v2.exceptions.CloudException: Wrong primary server address specified tcp://ASH_GEN_FRAME.afiniti.com:2020
    at com.genesyslab.cloud.infrastructure.ConnectionFactoryV1.createConnection(ConnectionFactoryV1.java:105) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.genesysframework.configurationserver.connection.ConfigurationServerContextV2.performActivate(ConfigurationServerContextV2.java:177) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.genesysframework.AbstractServerContextV2.tryActivate(AbstractServerContextV2.java:48) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration.configServerContext(ApiContextConfiguration.java:353) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.CGLIB$configServerContext$11(<generated>) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df$$FastClassBySpringCGLIB$$18c7c5f8.invoke(<generated>) [gws.jar!/:8.5.2]
    at org.springframework.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:228) [spring-core-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.annotation.ConfigurationClassEnhancer$BeanMethodInterceptor.intercept(ConfigurationClassEnhancer.java:318) [spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.configServerContext(<generated>) [gws.jar!/:8.5.2]
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_201]
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_201]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_201]
    at java.lang.reflect.Method.invoke(Method.java:498) ~[na:1.8.0_201]
    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:162) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:588) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.instantiateUsingFactoryMethod(AbstractAutowireCapableBeanFactory.java:1123) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1018) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory$2.getObject(AbstractBeanFactory.java:345) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.CustomScopeAttributes.get(CustomScopeAttributes.java:30) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.GenesysEnvironmentScope.get(GenesysEnvironmentScope.java:24) [gws.jar!/:8.5.2]
    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:340) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:220) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:351) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:332) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1063) [spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudWebBasicAuthenticationFilter.doFilterInternal(CloudWebBasicAuthenticationFilter.java:154) [gws.jar!/:8.5.2]
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.session.ConcurrentSessionFilter.doFilter(ConcurrentSessionFilter.java:133) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudConcurrentSessionFilter.doFilter(CloudConcurrentSessionFilter.java:57) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.rightnow.security.RightNowAdapterAuthenticationFilter.doFilter(RightNowAdapterAuthenticationFilter.java:366) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.salesforce.security.SalesforceRequestHeaderAuthenticationFilter.doFilter(SalesforceRequestHeaderAuthenticationFilter.java:499) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.handle(Jetty9CrossOriginFilter.java:181) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.doFilter(Jetty9CrossOriginFilter.java:137) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.GenesysCrossOriginFilter.doFilter(GenesysCrossOriginFilter.java:155) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:292) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:91) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:213) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:176) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577) [jetty-security-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.RequestLogHandler.handle(RequestLogHandler.java:95) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.Server.handle(Server.java:499) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544) [jetty-io-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at java.lang.Thread.run(Thread.java:748) [na:1.8.0_201]
    03/13/2019 23:58:48.071 DEBUG [] [] [] [qtp1710728012-28] c.g.c.v.g.c.c.ConfigurationServerContextV2 Disposing ConfigurationServerContextV2 with ID [ON_PREMISE_ENVIRONMENT]
    03/13/2019 23:58:48.071 DEBUG [] [] [] [qtp1710728012-28] c.g.c.i.ConnectionFactoryV1 Releasing connection [null]
    03/13/2019 23:58:48.074 DEBUG [] [] [] [qtp1710728012-28] c.g.c.w.s.CloudWebBasicAuthenticationFilter HTCC authentication failed, trying basic authentication:
    org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'configServerContext' defined in class path resource [com/genesyslab/cloud/v2/api/springintegration/configuration/ApiContextConfiguration.class]: Bean instantiation via factory method failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.genesyslab.cloud.v2.genesysframework.configurationserver.connection.ConfigurationServerContextV2]: Factory method 'configServerContext' threw exception; nested exception is java.lang.NullPointerException
    at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:599) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.instantiateUsingFactoryMethod(AbstractAutowireCapableBeanFactory.java:1123) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1018) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory$2.getObject(AbstractBeanFactory.java:345) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.CustomScopeAttributes.get(CustomScopeAttributes.java:30) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.GenesysEnvironmentScope.get(GenesysEnvironmentScope.java:24) ~[gws.jar!/:8.5.2]
    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:340) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:220) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:351) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:332) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1063) ~[spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudWebBasicAuthenticationFilter.doFilterInternal(CloudWebBasicAuthenticationFilter.java:154) ~[gws.jar!/:8.5.2]
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.session.ConcurrentSessionFilter.doFilter(ConcurrentSessionFilter.java:133) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudConcurrentSessionFilter.doFilter(CloudConcurrentSessionFilter.java:57) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.rightnow.security.RightNowAdapterAuthenticationFilter.doFilter(RightNowAdapterAuthenticationFilter.java:366) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.salesforce.security.SalesforceRequestHeaderAuthenticationFilter.doFilter(SalesforceRequestHeaderAuthenticationFilter.java:499) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.handle(Jetty9CrossOriginFilter.java:181) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.Jetty9CrossOriginFilter.doFilter(Jetty9CrossOriginFilter.java:137) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.web.security.GenesysCrossOriginFilter.doFilter(GenesysCrossOriginFilter.java:155) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:292) [jetty-servlets-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:91) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:213) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:176) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577) [jetty-security-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [jetty-servlet-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.RequestLogHandler.handle(RequestLogHandler.java:95) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.Server.handle(Server.java:499) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [jetty-server-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544) [jetty-io-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [jetty-util-9.2.14.v20151106.jar!/:9.2.14.v20151106]
    at java.lang.Thread.run(Thread.java:748) [na:1.8.0_201]
    Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.genesyslab.cloud.v2.genesysframework.configurationserver.connection.ConfigurationServerContextV2]: Factory method 'configServerContext' threw exception; nested exception is java.lang.NullPointerException
    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:189) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:588) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    ... 56 common frames omitted
    Caused by: java.lang.NullPointerException: null
    at com.genesyslab.cloud.v2.genesysframework.AbstractServerContextV2.tryActivate(AbstractServerContextV2.java:53) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration.configServerContext(ApiContextConfiguration.java:353) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.CGLIB$configServerContext$11(<generated>) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df$$FastClassBySpringCGLIB$$18c7c5f8.invoke(<generated>) ~[gws.jar!/:8.5.2]
    at org.springframework.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:228) ~[spring-core-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.annotation.ConfigurationClassEnhancer$BeanMethodInterceptor.intercept(ConfigurationClassEnhancer.java:318) ~[spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.configServerContext(<generated>) ~[gws.jar!/:8.5.2]
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_201]
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_201]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_201]
    at java.lang.reflect.Method.invoke(Method.java:498) ~[na:1.8.0_201]
    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:162) ~[spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    ... 57 common frames omitted
    03/13/2019 23:58:48.079 DEBUG [] [] [] [qtp1710728012-28] c.g.c.w.s.ForbiddenAuthenticationEntryPoint Responding with HTTP 403: Bad credentials
    03/13/2019 23:58:55.934 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-12] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea called ensureMonitored
    03/13/2019 23:58:55.935 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-12] c.g.c.v.g.c.VoiceEnvironmentsMonitoringService 923ff914-bfa6-4258-bbd0-73e97db98dea service not activated, repair monitoring skipped till activated
    03/13/2019 23:59:03.659 DEBUG [] [] [] [pool-9-thread-1] c.g.c.v.a.e.t.TelephonyUserMonitorV2 Looking for user sessions to cleanup...
    #Implementation
    #Integrations
    #Routing(ACD/IVR)
    #Unsure/Other

    ------------------------------
    Noman Bahadur
    Afiniti
    ------------------------------


  • 2.  RE: Unable to login agent on Workspace Web edition

    Posted 03-14-2019 02:20

    Hi

     

    I have faced similar issue and it is something to do with Cassandra initialization.

    Check in the startup log of HTCC if you are able to connect to config server and read information.

     

    Hope this input helps.

     

    Cheers

     

    Santosh Sundaram

    Talk:   +91 981 955 4265

    Skype: santoshs5

    SCT-GenesyAward2017-EmailSignature

     






  • 3.  RE: Unable to login agent on Workspace Web edition

    Posted 03-14-2019 10:39
    It would appear that he cannot talk to configuration:

    03/13/2019 23:58:46.026 ERROR [] [] [] [qtp1710728012-27] c.g.c.v.g.c.c.ConfigurationServerContextV2 Error activating ConfigurationServerContextV2 for Genesys Environment with ID ON_PREMISE_ENVIRONMENT
    com.genesyslab.cloud.v2.exceptions.CloudException: Wrong primary server address specified tcp://ASH_GEN_FRAME.afiniti.com:2020
    at com.genesyslab.cloud.infrastructure.ConnectionFactoryV1.createConnection(ConnectionFactoryV1.java:105) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.genesysframework.configurationserver.connection.ConfigurationServerContextV2.performActivate(ConfigurationServerContextV2.java:177) ~[gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.genesysframework.AbstractServerContextV2.tryActivate(AbstractServerContextV2.java:48) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration.configServerContext(ApiContextConfiguration.java:353) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.CGLIB$configServerContext$11(<generated>) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df$$FastClassBySpringCGLIB$$18c7c5f8.invoke(<generated>) [gws.jar!/:8.5.2]
    at org.springframework.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:228) [spring-core-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.annotation.ConfigurationClassEnhancer$BeanMethodInterceptor.intercept(ConfigurationClassEnhancer.java:318) [spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.configuration.ApiContextConfiguration$$EnhancerBySpringCGLIB$$17e915df.configServerContext(<generated>) [gws.jar!/:8.5.2]
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_201]
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_201]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_201]
    at java.lang.reflect.Method.invoke(Method.java:498) ~[na:1.8.0_201]
    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:162) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.ConstructorResolver.instantiateUsingFactoryMethod(ConstructorResolver.java:588) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.instantiateUsingFactoryMethod(AbstractAutowireCapableBeanFactory.java:1123) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1018) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory$2.getObject(AbstractBeanFactory.java:345) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.CustomScopeAttributes.get(CustomScopeAttributes.java:30) [gws.jar!/:8.5.2]
    at com.genesyslab.cloud.v2.api.springintegration.scopes.GenesysEnvironmentScope.get(GenesysEnvironmentScope.java:24) [gws.jar!/:8.5.2]
    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:340) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:220) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:351) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBean(DefaultListableBeanFactory.java:332) [spring-beans-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1063) [spring-context-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudWebBasicAuthenticationFilter.doFilterInternal(CloudWebBasicAuthenticationFilter.java:154) [gws.jar!/:8.5.2]
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.2.3.RELEASE.jar!/:4.2.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.session.ConcurrentSessionFilter.doFilter(ConcurrentSessionFilter.java:133) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.cloud.web.security.CloudConcurrentSessionFilter.doFilter(CloudConcurrentSessionFilter.java:57) [gws.jar!/:8.5.2]
    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:116) [spring-security-web-4.0.3.RELEASE.jar!/:4.0.3.RELEASE]
    at com.genesyslab.rightnow.security.RightNowAdapterAuthenticationFilter.doFilter(RightNowAdapterAuthenticationFilter.java:366) 





  • 4.  RE: Unable to login agent on Workspace Web edition

    Posted 11-03-2023 05:47

    Hello,

    I have the same issue now.

    Did you find how to fix it ?

    Regards



    ------------------------------
    Thomas Le Gal
    NXO FRANCE SASU
    ------------------------------



  • 5.  RE: Unable to login agent on Workspace Web edition

    Posted 11-03-2023 05:51
    Edited by Thomas Le Gal 11-03-2023 05:51

    In GWS logs, when I get WWE login page :

    11/03/2023 09:47:51.305 DEBUG [] [] [] [qtp379407034-20]    c.g.r.s.RightNowAdapterAuthenticationFilter  No pre-authenticated principal found in request
    11/03/2023 09:47:51.306 DEBUG [] [hsxByAiO1K9tJxLZLLqGMww5qywiktsytdj00etegb60wu1] [] [qtp379407034-20]  /api/v2/me subresources=features,devices,channels c.g.cloud.web.CustomScopeFilter http://192.168.0.2:9000/ui/ad/v1/index.html Security context is null or not authenticated, extracting contact center ID from the header
    11/03/2023 09:47:51.324 DEBUG [] [hsxByAiO1K9tJxLZLLqGMww5qywiktsytdj00etegb60wu1] [] [qtp379407034-20]  /api/v2/me subresources=features,devices,channels c.g.c.v.a.s.e.WebApiExceptionHandlerV2 http://192.168.0.2:9000/ui/ad/v1/index.html No contact center registered on current thread

    => API /api/v2/me return Access denied

    When I try to log in an agent :

    11/03/2023 09:48:10.334 DEBUG [] [] [] [qtp379407034-20]    c.g.c.v.g.c.c.ConfigurationServerContextV2  ConfigurationServerContextV2 [ON_PREMISE_ENVIRONMENT] initializing ConfigServer connection with configuration [ConnectionConfiguration(key=null, protocolName=ConfigServer, name=ConfigServer, transport=TransportConfiguration(uri=tcp://my_genesys_lab:7000, backupUri=tcp://my_genesys_lab:7000, reconnectAttempts=1, reconnectTimeout=10000), configuration=ApplicationConfiguration(applicationType=CFGConfigServer, applicationName=ConfigServer), useAddp=false, localAddpTimeout=null, remoteAddpTimeout=null, addpTrace=null, tlsEnabled=false, caCertificate=, messageQueueSize=null)]
    11/03/2023 09:48:10.335 DEBUG [] [] [] [qtp379407034-20]    c.g.c.i.ConnectionFactoryV1  Creating connection with configuration [ConnectionConfiguration(key=null, protocolName=ConfigServer, name=ConfigServer, transport=TransportConfiguration(uri=tcp://my_genesys_lab:7000, backupUri=tcp://my_genesys_lab:7000, reconnectAttempts=1, reconnectTimeout=10000), configuration=ApplicationConfiguration(applicationType=CFGConfigServer, applicationName=ConfigServer), useAddp=false, localAddpTimeout=null, remoteAddpTimeout=null, addpTrace=null, tlsEnabled=false, caCertificate=, messageQueueSize=null)] endpoint [ConfigServer:ON_PREMISE_ENVIRONMENT:c84fbac0-8f4a-4cda-b43e-de282ad21ee7(UUId)] invoker group [ConfigServer:ON_PREMISE_ENVIRONMENT:c84fbac0-8f4a-4cda-b43e-de282ad21ee7(UUId)] isActivate [false] and activationtimeout [35000]
    11/03/2023 09:48:10.335 DEBUG [] [] [] [qtp379407034-20]    c.g.c.i.ConnectionFactoryV1  Primary URI [tcp://my_genesys_lab:7000], backup URI [tcp://my_genesys_lab:7000]
    11/03/2023 09:48:10.341 ERROR [] [] [] [qtp379407034-20]    c.g.c.v.g.c.c.ConfigurationServerContextV2  Error activating ConfigurationServerContextV2 for Genesys Environment with ID ON_PREMISE_ENVIRONMENT
    com.genesyslab.cloud.v2.exceptions.CloudException: Wrong primary server address specified tcp://my_genesys_lab:7000

    => Java exception.

    If you know how to fix this issue :)

    Regards



    ------------------------------
    Thomas Le Gal
    NXO FRANCE SASU
    ------------------------------



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