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  • 1.  Is it possible to edit text of Auto Invite pop of Genesys Widgets

    Posted 11-15-2018 12:08
    Edited by Daniel Hilaire 11-15-2018 12:08
    Is it possible to edit and customize the text displayed in the Auto Invite of Genesys Widgets? See screenshot. Can we change the wording of "Need help?" or the wording of "Let us know if we can help out"? If so, where is this done?


    #DigitalChannels

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    Daniel Hilaire
    Kaplan Higher and Professional Education
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  • 2.  RE: Is it possible to edit text of Auto Invite pop of Genesys Widgets

    Posted 11-22-2018 05:57
    Hi Daniel,

    I'd suggest the easiest way would be to use the localization capability: Widgets Localization
    You'll find the two strings your referring in the webchat section 

    Regards,
    Jason

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    Jason Mclennan
    Commonwealth Bank of Australia
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  • 3.  RE: Is it possible to edit text of Auto Invite pop of Genesys Widgets

    Posted 11-27-2018 19:40
    Thanks for the reply. I found the entries in the .js file and was able to customize there.

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    Daniel Hilaire
    Kaplan Higher and Professional Education
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    Original Message


  • 4.  RE: Is it possible to edit text of Auto Invite pop of Genesys Widgets

    Posted 11-28-2018 20:05
    Hi Daniel,

    Would strongly recommend not modifying the js directly.  In the case a new version of the widgets is deployed, someone needs to go and manually edit the .js again.
    Using the localization option should allow you to not have to do this with each option.

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    Jason Mclennan
    Commonwealth Bank of Australia
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    Original Message


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