Genesys Engage on-premises

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  • 1.  Path of IWS logs

    Posted 11-24-2018 14:21

    Hello,

    Could I know what is the path which IWS save the logs on every agent PC?

    Thanks


    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #SystemAdministration

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    Bavly Morcos

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  • 2.  RE: Path of IWS logs
    Best Answer

    Posted 11-25-2018 18:40
    Logs are by default stored in the users roaming path: C:\Users\[username]\AppData\Roaming\Genesys Telecommunication\InteractionWorkspace\log


    You can change the location by setting the log.Trace option to a new file path (assuming you have log.verbose = Trace)
    You can read more about the options here: https://docs.genesys.com/Documentation/IW/latest/Dep/LogOptions

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    Jason Mclennan
    Commonwealth Bank of Australia
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    Original Message


  • 3.  RE: Path of IWS logs

    Posted 11-30-2018 05:39
    Hi,

    you can also check the log folder going to "About Workspace" window. Hover the mouse on the genesys logo and press Ctrl. You will get the following window where you can open the logs folder.

    About Workspace window

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    Pedro Antunes
    xseed-Consultoria e Sistemas
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    Original Message


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