Genesys Engage on-premises

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  • 1.  DIALER 8.5: Answering Machine Full Detection?

    Posted 05-22-2019 10:32
    We have Dialer 8.5 and I want to know if its possible to detect when a customer's answering machine responds that its voicemail box is full. We would like to assign a status to that event so that we can try that number again at a later time.

    Thank you
    #Outbound

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    Nelson Boychuk
    Tykans Group Inc
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  • 2.  RE: DIALER 8.5: Answering Machine Full Detection?

    Posted 05-23-2019 17:46
    Hi Nelson,
    Assuming your using the MCPs for call progress detection, I believe you should be able to configure the message detection as per here: https://docs.genesys.com/Documentation/GVP/85/GDS/851-VoicePrint-funct01
    From there you should be able to move in to the appropriate treatment.
    J

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    Jason Mclennan
    Commonwealth Bank of Australia
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  • 3.  RE: DIALER 8.5: Answering Machine Full Detection?

    Posted 05-28-2019 15:40
    Thank you Jason. That helps.

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    Nelson Boychuk
    Tykans Group Inc
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