Genesys Engage on-premises

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  • 1.  Connection ID in WDE

    Posted 02-27-2019 05:17
    Hi,

    The connection id in WDE is displayed in all capital letters  like 003BYH562DFY0CBC  but if I have to investigate / find the same in applications logs like SIP server or ORS, I have to always make it small letters like 003byh562dfy0cbc .

    Are there any ways I can change it in WDE view  to small letters as I have it in applications logs 



    #Implementation

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    Chetan Rawal

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  • 2.  RE: Connection ID in WDE

    Posted 02-28-2019 05:57
    No, it is a WDE design and has no impact actually. 
    I had an issue with that when used ConnID with URS HTTP API, had to normalize it to lower case. 
    In your situation just do a non case match search. Most text editors have such feature

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    Jorge Cornejo
    VS Telecom LTDA.
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